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Gym management software | Quoox| @FitTechGlobal
FIBO Exhibition
FIBO Exhibition
FIBO Exhibition

Gold COMPANY PROFILE

Quoox

Quoox Head Office
Ben Brand, Co-Founder
What we can do for you
Quoox was co-founded by Ben Brand and Chris Windram in 2018 and has offices in the UK and the US. With customers globally, Quoox quickly established itself as an industry disruptor for gym management software.

Having more than 25 years respectively as a facility owner and trainer, and in architecting CRM and business management systems, Ben and Chris consolidated their skills to create the next-generation all-in-one gym and fitness studio management solution.

Comprehensively designed, Quoox saves you time and money, whilst helping you stay in control of your business and continue to give premium service to your members.

Key products and services
With more than 200 integrated features, Quoox is confident there is a solution for every gym and fitness studio owner to help run a streamlined business all in one place. Our valued programmes help boost performance and member retention, as well as comprising an array of lead attraction and conversion features to help your business grow.

Our flexible and intuitive booking and payment options make sure you get paid on time with immediate notifications and resolutions, as well as maximising attendance and promoting up-selling opportunities.

Quoox includes a member’s portal that is your customisable branded member area and website, complementing our mobile app.

Quoox’s enhanced artificial intelligence allows you to know when your members are at risk of dropping off even before they do, whilst analysing behaviour, rewarding efforts, and resolving issues before they arise.

Focusing on community by providing unique elements to engage members, Quoox builds unparalleled retention and strong loyalty to your brand. As official Myzone partners, Quoox’s integration is positioned to motivate members and guarantees the finest member experience, both whilst in, and away from the gym – facilitating easy account set up; session metrics; and belt sales.

Quoox also understands that empowering your growth and the abilities to attract and convert new members are key elements of business success. Quoox provides a full life-cycle management solution, covering everything from lead generation through to member retention. It comprises an array of lead attraction and conversion features, engaging campaigns and the ability to easily create landing pages.

The option to promote these with one-click posting to your social media channels, as well as automated reach-outs maximises sign-ups and saves you time.

Nurturing and cultivating these leads through Quoox’s no-touch processes have proven to increase sales and enhance client experience.
case study: Unique Results, UK
James St. Pierre founded Unique Results in 2007 and has grown it to be one of the premiere facilities in the East of England. The ethos at Unique Results is one of excellent small-group, class-based, and 1-2-1 training, delivered in a service-focussed community environment.

Looking to progress from using multiple disjointed platforms, James was referred to Quoox by an existing customer. The timing coincided with the first COVID lockdown, and the essential pivot to online training. Quoox’s live and on-demand features enabled Unique Results to move online with little effort. Quoox handles all the “backend” setup, meaning that James’ team could focus on coaching rather than administration.

Having originally moved due to frustrations with payments, James has since discovered the wealth of benefits that Quoox’s 200+ features bring to his facility. Now able to run and grow his business from a single, cohesive platform, James has the time to focus on broader business decisions, without getting drawn into the minutae.

In his own words: “I had been a user of Mindbody online for approx 8 years for my training business Unique Results. In that time, I had been largely happy with the service & the product but when the pandemic hit in March 2020 I was very unhappy with some of the actions and policies put in place by the merchant services collectors they were linked to and decided to look for another solution.

"I was also aware that I was paying for lots of separate monthly subscriptions for software providers to take care of different parts of my business. Different subscriptions for: Bookings; Newsletters; Email marketing; Nutrition; Online training.

"A friend of mine had recommended Quoox to me a few months prior and now that I was actively looking to switch, I decided to check it out more thoroughly. We switched over to Quoox in June of 2020 and have never looked back. The transition was smooth and well managed by the tech team. Not only has it allowed us to reduce our monthly subscriptions to other software systems (because Quoox does so much) throughout Lockdown it has integrated our Zoom sessions for members seamlessly through an easy-to-use client facing app.

"The payment management is fantastic and easy to use and understand. All in all, Quoox provides me with a better, all-encompassing service & product at a lower cost.

"The technical support with Quoox is brilliant, always fast and thorough and communication is fantastic as well.

"I would highly recommend Quoox as a full & powerful solution to manage your fitness business both online & as a physical venue/ premises.”
case study: PowerBurn, UK
Having founded PowerBurn in 2008, Gemma Taylor has tried & experienced more fitness industry software solutions than most. With Myzone® being a critical tool in the facility’s service delivery, she again set about seeking a management solution that was not only tightly integrated, but that would serve PowerBurn’s needs both now and well into the future. It was on this quest that Gemma discovered Quoox.

PowerBurn are the epitome of a modern training facility, offering a hybrid of both online and in-person training. This is supported by a full 360° approach to wellness - encompassing nutrition, community, and mind health training. It was Quoox’s extensive integration with Myzone, enabling the effortless delivery of live MZ-Remote sessions with Zoom (all configured “no-touch”) that sparked Gemma’s initial interest. She then discovered that she had barely scratched the surface of Quoox’s abilities, and that she had finally unearthed the elusive “software unicorn” that was the perfect match for her business model - enabling her to deliver every aspect of her planned offering to her members.

PowerBurn has embraced the extensive functionality that Quoox provides and, as a result, delivers a smooth, consistent journey to their facility members.

Starting with attraction, PowerBurn use Quoox’s engaging campaigns and lead management functions to attract new members. Pre-written templates may be easily customised to suit virtually any need using Quoox’s user-friendly “block builder”. PowerBurn’s marketing agency create their own bespoke campaigns directly within the product. One-click social media posting makes the distribution to Facebook & Twitter totally pain free.

Lead tracking enables PowerBurn to see the status of any lead. Intelligent, automated nurturing sequences ensure that leads & members remain engaged and can deliver anything from documents (such as information about accessing the gym); videos (such as welcome videos); credits (a great well to up-sell); or other media, such as questionnaires, feedback forms, and push alerts.

Gone are the old-school spreadsheets of yesteryear where PowerBurn had to manually track rudimentary metrics, and these are now replaced by Quoox’s dynamic “always up-to-date” KPI’s & metrics. Gemma and her team can see the status of the business at any point, and Quoox’s AI drop-off tracking raises the alarm if any member is starting to drift.

With all of PowerBurn’s core resources being delivered through Quoox (both through FitnessHub™ and the Quoox app), members have a consistent experience with one simple interface - rather than needing logins for multiple, disparate software systems.

Having the utmost care for their members, and with ethos of delivering the very highest level of customer service, Gemma and her coaches use Quoox to support all of their business goals. With a “unicorn” in their stable, they are positioned for growth and have an exciting future ahead of them.

In her own words: “Having tried many different software solutions for the fitness industry, we were not looking forward to the on-boarding process, but Quoox made it so easy. Our account manager was with us every step of the way and made everything very straightforward. He has been with us since the beginning and knows our business inside and out. It’s like having another employee on the team, who is there to help us out with technical support whenever we need...”
case study: Krav Maga Elite, UK
Jon Bullock, founder of Krav Maga Elite, had long been using one of the original fitness CRMs to run his business. He migrated to Quoox after seeing how the next-generation platform would enable him to consolidate his multiple software packages, saving him time & money, as well as providing a far better user experience for his students.

Like many martial arts businesses, Krav Maga Elite offers sessions for children as well as adults. Flexible scheduling & memberships enable the facility to provide sessions for Krav Maga’s Titans; Juniors; Teens, and Adults, whilst easily managing & controlling session eligibility.

Quoox’s families feature also provides for effortless management of family groups, removing the headaches of managing child payments through an adult parent member. Communications for children may either be routed to a parent (for younger children), or directly to the child (for teens). Staying abreast of multiple family accounts is made easy for parents via Quoox’s customisable FitnessHub member site, or the Quoox mobile app. Parents may readily interact on the child’s behalf and see at a glance when family members are booked in.

Through his considered use of Quoox’s 200+ features, Jon ensures that Krav Maga Elite remains one of the country’s finest martial arts facilities. Combining Personal Bests with BodyHops enables Krav Maga Elite to record and celebrate grading/belt achievements, supported by a time-stamped photo of the occasion within the student’s personal profile.

A brief video of congratulations from their mentor (sent to their personal profile FitFlix® video library) reinforces the member’s sense of belonging and community, and that continues to make Krav Maga Elite the stand-out centre within the South East of England.

Quoox’s Campaign functionality also provides Krav Maga Elite the ability to create engaging marketing campaigns. Jon has used this, alongside Quoox’s Nurturing features to facilitate no-touch sign-ups - offering trial sessions, which are transacted & booked without any direct contact from the facility. Quoox also provides automated reach-outs to those who do not complete the trial sign-up session process, to encourage them to book their first session.

With Quoox’s real-time key performance indicator (KPI) dashboard this provides Jon with deep insight into his business and student’s activities. One element of this is member geo-coding. An interactive map drops a pin for each student, allowing Jon to see an aerial overview of the physical location of his clients, along with the average distance of each student from the facility. Using the rich insights delivered by Quoox, Jon is not only able to target his adverts effectively, but also to see clear opportunities for growth - both through visualisation of class usage, and through regional expansion.

In his own words: “It takes a lot for me to move software platforms, but Quoox offered me what I needed and so much more. Our club now has much better systems, and we can deliver so much more value to our members.”
Plans for the next 12 months
Quoox continues to evolve, with over fifty new features added in 2020, 2021 will see further development.

Intrinsic to our core values, customers do not pay for extra features, everything is included for a single price. We believe that all new features we develop will benefit all our customers, and they should be made available at no extra cost.
Key personnel
Ben Brand, Co-Founder
Chris Windram, Co-Founder
Ollie Ellis, Head of Customer Success
Annabel Dines, Head of Communications
Key customers
We specialise in boutique training gyms and fitness studios, whose main goal is to provide exceptional service to their members whilst also growing and expanding their business.
Testimonial
"I’ve been in the fitness industry for 17 years, and there is no system that compares to what the Quoox system offers. It was remarkable how fast we could merge and transition our entire gym management system over from multiple different platforms all into the Quoox software. We could also implement services that, due to lack of time and money, we were not able to in the past to help expand our business. Quoox provides us with the tools to bring above and beyond service to our members."
– Joseph Garcia, Program Director of Arena Fitness Training Centre (US)
Quoox: featured in HCM and FIT tech magazines
Software: Tech enabled
As we adapt to a new way of living, software developers have been supporting the fitness sector with new systems and strategies. We asked operators and developers to share successes
Quoox
Tel: +44 (0)1206 806 140
Address: Innovation Centre, Knowledge Gateway, Boundary Road, Colchester, Essex, CO4 3ZQ, United Kingdom
Ben Brand, Co-Founder
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Gold COMPANY PROFILE

Quoox

Quoox Head Office
Ben Brand, Co-Founder
What we can do for you
Quoox was co-founded by Ben Brand and Chris Windram in 2018 and has offices in the UK and the US. With customers globally, Quoox quickly established itself as an industry disruptor for gym management software.

Having more than 25 years respectively as a facility owner and trainer, and in architecting CRM and business management systems, Ben and Chris consolidated their skills to create the next-generation all-in-one gym and fitness studio management solution.

Comprehensively designed, Quoox saves you time and money, whilst helping you stay in control of your business and continue to give premium service to your members.

Key products and services
With more than 200 integrated features, Quoox is confident there is a solution for every gym and fitness studio owner to help run a streamlined business all in one place. Our valued programmes help boost performance and member retention, as well as comprising an array of lead attraction and conversion features to help your business grow.

Our flexible and intuitive booking and payment options make sure you get paid on time with immediate notifications and resolutions, as well as maximising attendance and promoting up-selling opportunities.

Quoox includes a member’s portal that is your customisable branded member area and website, complementing our mobile app.

Quoox’s enhanced artificial intelligence allows you to know when your members are at risk of dropping off even before they do, whilst analysing behaviour, rewarding efforts, and resolving issues before they arise.

Focusing on community by providing unique elements to engage members, Quoox builds unparalleled retention and strong loyalty to your brand. As official Myzone partners, Quoox’s integration is positioned to motivate members and guarantees the finest member experience, both whilst in, and away from the gym – facilitating easy account set up; session metrics; and belt sales.

Quoox also understands that empowering your growth and the abilities to attract and convert new members are key elements of business success. Quoox provides a full life-cycle management solution, covering everything from lead generation through to member retention. It comprises an array of lead attraction and conversion features, engaging campaigns and the ability to easily create landing pages.

The option to promote these with one-click posting to your social media channels, as well as automated reach-outs maximises sign-ups and saves you time.

Nurturing and cultivating these leads through Quoox’s no-touch processes have proven to increase sales and enhance client experience.
case study: Unique Results, UK
James St. Pierre founded Unique Results in 2007 and has grown it to be one of the premiere facilities in the East of England. The ethos at Unique Results is one of excellent small-group, class-based, and 1-2-1 training, delivered in a service-focussed community environment.

Looking to progress from using multiple disjointed platforms, James was referred to Quoox by an existing customer. The timing coincided with the first COVID lockdown, and the essential pivot to online training. Quoox’s live and on-demand features enabled Unique Results to move online with little effort. Quoox handles all the “backend” setup, meaning that James’ team could focus on coaching rather than administration.

Having originally moved due to frustrations with payments, James has since discovered the wealth of benefits that Quoox’s 200+ features bring to his facility. Now able to run and grow his business from a single, cohesive platform, James has the time to focus on broader business decisions, without getting drawn into the minutae.

In his own words: “I had been a user of Mindbody online for approx 8 years for my training business Unique Results. In that time, I had been largely happy with the service & the product but when the pandemic hit in March 2020 I was very unhappy with some of the actions and policies put in place by the merchant services collectors they were linked to and decided to look for another solution.

"I was also aware that I was paying for lots of separate monthly subscriptions for software providers to take care of different parts of my business. Different subscriptions for: Bookings; Newsletters; Email marketing; Nutrition; Online training.

"A friend of mine had recommended Quoox to me a few months prior and now that I was actively looking to switch, I decided to check it out more thoroughly. We switched over to Quoox in June of 2020 and have never looked back. The transition was smooth and well managed by the tech team. Not only has it allowed us to reduce our monthly subscriptions to other software systems (because Quoox does so much) throughout Lockdown it has integrated our Zoom sessions for members seamlessly through an easy-to-use client facing app.

"The payment management is fantastic and easy to use and understand. All in all, Quoox provides me with a better, all-encompassing service & product at a lower cost.

"The technical support with Quoox is brilliant, always fast and thorough and communication is fantastic as well.

"I would highly recommend Quoox as a full & powerful solution to manage your fitness business both online & as a physical venue/ premises.”
case study: PowerBurn, UK
Having founded PowerBurn in 2008, Gemma Taylor has tried & experienced more fitness industry software solutions than most. With Myzone® being a critical tool in the facility’s service delivery, she again set about seeking a management solution that was not only tightly integrated, but that would serve PowerBurn’s needs both now and well into the future. It was on this quest that Gemma discovered Quoox.

PowerBurn are the epitome of a modern training facility, offering a hybrid of both online and in-person training. This is supported by a full 360° approach to wellness - encompassing nutrition, community, and mind health training. It was Quoox’s extensive integration with Myzone, enabling the effortless delivery of live MZ-Remote sessions with Zoom (all configured “no-touch”) that sparked Gemma’s initial interest. She then discovered that she had barely scratched the surface of Quoox’s abilities, and that she had finally unearthed the elusive “software unicorn” that was the perfect match for her business model - enabling her to deliver every aspect of her planned offering to her members.

PowerBurn has embraced the extensive functionality that Quoox provides and, as a result, delivers a smooth, consistent journey to their facility members.

Starting with attraction, PowerBurn use Quoox’s engaging campaigns and lead management functions to attract new members. Pre-written templates may be easily customised to suit virtually any need using Quoox’s user-friendly “block builder”. PowerBurn’s marketing agency create their own bespoke campaigns directly within the product. One-click social media posting makes the distribution to Facebook & Twitter totally pain free.

Lead tracking enables PowerBurn to see the status of any lead. Intelligent, automated nurturing sequences ensure that leads & members remain engaged and can deliver anything from documents (such as information about accessing the gym); videos (such as welcome videos); credits (a great well to up-sell); or other media, such as questionnaires, feedback forms, and push alerts.

Gone are the old-school spreadsheets of yesteryear where PowerBurn had to manually track rudimentary metrics, and these are now replaced by Quoox’s dynamic “always up-to-date” KPI’s & metrics. Gemma and her team can see the status of the business at any point, and Quoox’s AI drop-off tracking raises the alarm if any member is starting to drift.

With all of PowerBurn’s core resources being delivered through Quoox (both through FitnessHub™ and the Quoox app), members have a consistent experience with one simple interface - rather than needing logins for multiple, disparate software systems.

Having the utmost care for their members, and with ethos of delivering the very highest level of customer service, Gemma and her coaches use Quoox to support all of their business goals. With a “unicorn” in their stable, they are positioned for growth and have an exciting future ahead of them.

In her own words: “Having tried many different software solutions for the fitness industry, we were not looking forward to the on-boarding process, but Quoox made it so easy. Our account manager was with us every step of the way and made everything very straightforward. He has been with us since the beginning and knows our business inside and out. It’s like having another employee on the team, who is there to help us out with technical support whenever we need...”
case study: Krav Maga Elite, UK
Jon Bullock, founder of Krav Maga Elite, had long been using one of the original fitness CRMs to run his business. He migrated to Quoox after seeing how the next-generation platform would enable him to consolidate his multiple software packages, saving him time & money, as well as providing a far better user experience for his students.

Like many martial arts businesses, Krav Maga Elite offers sessions for children as well as adults. Flexible scheduling & memberships enable the facility to provide sessions for Krav Maga’s Titans; Juniors; Teens, and Adults, whilst easily managing & controlling session eligibility.

Quoox’s families feature also provides for effortless management of family groups, removing the headaches of managing child payments through an adult parent member. Communications for children may either be routed to a parent (for younger children), or directly to the child (for teens). Staying abreast of multiple family accounts is made easy for parents via Quoox’s customisable FitnessHub member site, or the Quoox mobile app. Parents may readily interact on the child’s behalf and see at a glance when family members are booked in.

Through his considered use of Quoox’s 200+ features, Jon ensures that Krav Maga Elite remains one of the country’s finest martial arts facilities. Combining Personal Bests with BodyHops enables Krav Maga Elite to record and celebrate grading/belt achievements, supported by a time-stamped photo of the occasion within the student’s personal profile.

A brief video of congratulations from their mentor (sent to their personal profile FitFlix® video library) reinforces the member’s sense of belonging and community, and that continues to make Krav Maga Elite the stand-out centre within the South East of England.

Quoox’s Campaign functionality also provides Krav Maga Elite the ability to create engaging marketing campaigns. Jon has used this, alongside Quoox’s Nurturing features to facilitate no-touch sign-ups - offering trial sessions, which are transacted & booked without any direct contact from the facility. Quoox also provides automated reach-outs to those who do not complete the trial sign-up session process, to encourage them to book their first session.

With Quoox’s real-time key performance indicator (KPI) dashboard this provides Jon with deep insight into his business and student’s activities. One element of this is member geo-coding. An interactive map drops a pin for each student, allowing Jon to see an aerial overview of the physical location of his clients, along with the average distance of each student from the facility. Using the rich insights delivered by Quoox, Jon is not only able to target his adverts effectively, but also to see clear opportunities for growth - both through visualisation of class usage, and through regional expansion.

In his own words: “It takes a lot for me to move software platforms, but Quoox offered me what I needed and so much more. Our club now has much better systems, and we can deliver so much more value to our members.”
Plans for the next 12 months
Quoox continues to evolve, with over fifty new features added in 2020, 2021 will see further development.

Intrinsic to our core values, customers do not pay for extra features, everything is included for a single price. We believe that all new features we develop will benefit all our customers, and they should be made available at no extra cost.
Testimonial
"I’ve been in the fitness industry for 17 years, and there is no system that compares to what the Quoox system offers. It was remarkable how fast we could merge and transition our entire gym management system over from multiple different platforms all into the Quoox software. We could also implement services that, due to lack of time and money, we were not able to in the past to help expand our business. Quoox provides us with the tools to bring above and beyond service to our members."
– Joseph Garcia, Program Director of Arena Fitness Training Centre (US)
Quoox: featured in HCM and FIT tech magazines
Software: Tech enabled
As we adapt to a new way of living, software developers have been supporting the fitness sector with new systems and strategies. We asked operators and developers to share successes
Quoox
Tel: +44 (0)1206 806 140
Address: Innovation Centre, Knowledge Gateway, Boundary Road, Colchester, Essex, CO4 3ZQ, United Kingdom
Ben Brand, Co-Founder
Key personnel
Ben Brand, Co-Founder
Chris Windram, Co-Founder
Ollie Ellis, Head of Customer Success
Annabel Dines, Head of Communications
Key customers
We specialise in boutique training gyms and fitness studios, whose main goal is to provide exceptional service to their members whilst also growing and expanding their business.
FIBO Exhibition
FIBO Exhibition