customer experience news & features
Francesca Cooper-Boden says
health assessment services can
boost health club retention
HCM issue 3 2024
The CEO of Go Fit talks to Kate Cracknell about the company’s year of record revenues, reaching new demographics and its expansion into Italy
HCM issue 3 2024
How can we authentically harness the power of love to support our teams, bond with our customers and amplify success? Kath Hudson asks the experts
HCM issue 1 2024
New research into the digitisation of the health club sector has found both examples of best practice and room for improvement, as Dave Gerrish explains
HCM issue 1 2024
Members of HCM’s senior-level industry panel share their thoughts with Kath Hudson on the challenges and opportunities that lie ahead
HCM issue 1 2024
The wellbeing referral manager at Edinburgh Leisure reveals the impact of digitalisation on exercise interventions in a city with high levels of deprivation
HCM issue 11 2023
Rob Cunningham, director of leisure at BH Live, explains
the positive impact Orbit4 is having on the organisation
HCM issue 10 2023
The rapid advance of technology in all areas of life is putting societies in flux, creating
uncertainty and forcing people to reassess their plans for the future, according to a new report
from consulting firm Accenture.
news •
05 Nov 2023
Cheriee Wales reports from the recent
Fitronics and Proinsight ConnectCX
conference and CoursePro Summit
HCM issue 9 2023
Fitronics will host its first-ever customer experience-focussed Summit, ConnectCX, on 3
October in Solihull, UK, in partnership with Proinsight.
promotion •
13 Sep 2023
We dive into the State of the UK Swimming Industry Report 2023 by Leisure DB to see what challenges and opportunities lie ahead for the aquatics sector
HCM issue 7 2023
Recovery is hitting the mainstream and with an increasing number of percussive and vibration therapies on offer, Steph Eaves checks out the options
HCM issue 8 2023
David Minton reports on how to make the industry welcoming to the trans community, and talks to Ryan Lanji who has created a burgeoning scene in London which grew out of lockdown sessions.
HCM Handbook 2023
Orbit4’s technology is generating significant savings and streamlining operations for premium operator Gymbox
HCM issue 6 2023
Steph Eaves checks out the latest indoor cycling innovations designed to keep people pedalling
HCM issue 6 2023
New digital gym floor offerings are delivering more functionality for consumers
HCM issue 5 2023
What’s trending in the world of exercise monitoring in 2023? Frances Marcellin catches up with some leading fit tech suppliers to find out
HCM issue 4 2023
As Technogym celebrates its 40th anniversary year, its founder talks about his passion for spreading the message of wellness worldwide
HCM issue 4 2023
Gympass has signed a global partnership with fitness tech firm Magicline, which
will see the aggregator strengthen its power of the check-in and class booking
process.
news •
11 Apr 2023
Life Fitness has given Finnish
operator Gogo gyms the
wow factor with the latest
equipment and fitness tech
HCM issue 3 2023
The Ministry is aiming to set the standard for the
best-in-class workplace wellness gym in London
HCM issue 11 2022
The founder of The Boxing House on growth driven by EIS-eligible equity and moving boxing up the socio-economic curve
HCM issue 11 2022
Blok has launched a fundraising campaign on Crowdcube. The company’s goal is to reach
£500,000 – ahead of a possible funding round in 2023.
news •
29 Nov 2022
Kevin Yates, founder and CEO of Trib3 has been awarded Entrepreneur of the
Year in the Great British Entrepreneur Awards. He joined eight other winners in the health and beauty
section, which includes the fitness industry.
news •
23 Nov 2022
Industry experts give us the rundown on the latest software applications
HCM issue 10 2022
Life Fitness is helping its
customers to create unique
clubs all around the world
HCM issue 9 2022
The CEO of the Body Fit Training franchise is pushing out globally – including a UK launch – following a major deal with Xponential Fitness
HCM issue 9 2022
Active Nation has released a new app, Active Nation Anywhere, which offers over a thousand
on-demand workouts to users.
news •
07 Sep 2022
We hear about Les Mills’ latest strategy to drive mass market penetration, from the people making it happen
HCM issue 8 2022
Liftd Design has created a new gym for Warner Bros. Studios Leavesden, the home of Harry Potter
HCM issue 7 2022
Balanced Body is the global leader in Pilates equipment and education. Founded over 47 years ...
CoverMe Fitness, an app for seamless, on-demand management and cover solutions for sports and fitness ...