customer experience news & features
New study will investigate the links between member characteristics, motivations, values, club activities and retention, says Dr Melvyn Hillsdon
HCM issue 9 2013
Today's multi-faceted spas have important lessons to teach health clubs about the customer experience, says Liz Holmes
HCM issue 8 2013
Full details of the just-released 2013 Members' Choice Health Club Awards shortlist
HCM issue 8 2013
Abigail Harris takes a look at the latest software designed to help members feel a sense of belonging to their gym 'community'
HCM issue 4 2013
PSLT Fitness Solutions manufacture, remanufacture and buy back commercial gym equipment. We supply and maintain ...
The TVS Group supply and install sports and fitness flooring to a wide range of ...