GET FIT TECH
Sign up for the FREE digital edition of Fit Tech magazine and also get the Fit Tech ezine and breaking news email alerts.
Not right now, thanksclose this window I've already subscribed!
The Leisure Media Company Ltd | Fit Tech promotion
The Leisure Media Company Ltd | Fit Tech promotion
The Leisure Media Company Ltd | Fit Tech promotion
features

HCM People: Ryan Martin

Wellbeing referral manager, Edinburgh Leisure, UK

The software enables us to demonstrate the impact exercise is having on participants’ physical and mental health to stakeholders

Published in Health Club Management 2023 issue 11

You’re working with ReferAll on your health and wellbeing referrals. Tell us more...
Edinburgh Leisure operates more than 50 venues across the city and is now using ReferAll’s data management platform to administer its Active Communities schemes. These deliver health and wellbeing referrals through 18 projects city-wide, which have been designed to break down barriers to physical activity.

In addition, Edinburgh Leisure has taken the lead in implementing ReferAll’s new integration with Gladstone Software. This means all individuals can be tracked on Gladstone Software from the point of receiving their referral to Active Communities, right through to membership and beyond.

What’s the scale of the initiative?
We currently support more than 10,000 people affected by health conditions, disabilities, inequalities and poverty to get active and stay active every year. The people of Edinburgh are facing numerous health challenges – 65 per cent of the population is overweight, one in four people will experience mental health issues in any one year and a third of people live with long term health conditions. In total, 20 per cent of households in Edinburgh are living in poverty.

What kind of programmes are you delivering?
Projects such as ‘Healthy Active Minds’ – which uses physical activity to support adults living with mental health conditions – and ‘Steady Steps’, supporting adults who have had, or may be at risk of, a fall, are just some of the 22 schemes Edinburgh Leisure currently runs.

‘Movement for Memories’ supports older adults with dementia, while ‘You Can’ and ‘Jump In’ swim lessons are aimed at children and young people and ‘Be Strong Be You’ uses the power of physical activity to improve the physical and mental wellbeing of young people experiencing mental health conditions.

Edinburgh Leisure’s Active Communities team members are trained to give people the support they need to be active via our dedicated health and wellbeing programmes.

Tell us about the ReferAll system and dashboard
ReferAll is a software platform for community health data collection, operating in the cloud, providing a 360˚ approach for stakeholders involved in health and wellbeing services.

The platform provides real-time, comprehensive reports and advanced outcome analytics, which include validated questionnaires that have complex scoring algorithms built-in. It gives Edinburgh Leisure a real-time overview of all its Active Communities projects and their status, including details such as referrals received, uptake and completion rates.

By reducing staff administration time, it helps increase time for participants, as well as automating appointment reminders, speeding up activity enrolment and providing motivational text messages, making the community-health ‘journey’ easily available for participants and more successful for providers.

The software enables our teams to analyse service performance and participant outcomes and ultimately, this means Edinburgh Leisure can demonstrate the impact it’s having on participants’ physical and mental health to commissioners and stakeholders.

How many people are on the system at present?
We’ve been working with ReferAll since July 2023 and already have 4,000 referrals on the system.

When do you anticipate having onboarded all 10,000?
Looking at our figures from previous years, we anticipate having 10,000 referrals by the end of our reporting year, so by March 2024.

How does patient data get onto the system?
ReferAll has created a scheme-specific web-form, which ensures Edinburgh Leisure has direct 24/7 access to patient data. This is reducing admin time for our Active Communities team considerably, as we receive patient information directly into our platform, with no manual inputting needed.

In addition, there’s increased accuracy and real-time data on tracking attendances, while registers are now being completed via the system in real-time, instead of using a paper-based system and relying on the team to input data later that week. They report that this reduces administration time significantly.

How does this work?
Most of our referrals are from GPs or hospitals but we can get referrals from any community-engaged programmes, including schools and community clubs. The referrer selects the most appropriate community service for the individual to attend, and inputs patient information straight into the web-form. These specific details are securely shared when submitting the referral, ready for us to get in touch and book them in.

We can easily track who we can and can’t get hold of and who doesn’t take up the offer. The system is a game-changer for Edinburgh Leisure’s projects.

We’ve seen a 23 per cent increase in uptake to key targeted programmes. This is mainly down to the ability of ReferAll’s bulk text messaging tool, which has allowed us to contact priority groups more easily.

How else will this strengthen your position?
With the ongoing challenges of securing funding from different stakeholders and partners, we needed a much more robust and seamless data platform that enabled us to accurately measure participants’ outcomes and record and report the positive impact that we’re having on their health.

What other benefits will the new set-up deliver?
Having the ability to clearly see the number of non-starters and record reasons for non-participation has been especially helpful. Our Active Communities team has a big role to play, working with partners and focusing on individuals and communities who need extra support and this system helps them do that more easily.

Are you able to share current uptake and completion rates and patient outcomes to date?
We’re in the early stages of the integration of our wellbeing services, so we’re unable to share service outcomes yet.

We’ll begin seeing this data in the next 12 months, but the ReferAll platform allows us to track progress daily, making it simple to identify gaps in data collection and follow up with participants, such as those who haven’t completed a starter or end-of-programme survey.

What is the financial arrangement and how long is the contract?
This was completed through a procurement process. We used the G-Cloud 13 (Crown Commercial Services Framework) to award this contract. We’ve set an initial three-year contract but are looking at this as a long-term commitment.

What are the goals?
When it comes to the impact of our work with individuals and communities, we’re aiming to deliver enhanced customer experience and outcomes for all our projects across Edinburgh and increased efficiency for our advisor team, while also improving reliability of the information from one source, rather than taking data from lots of different sources.

Sign up here to get Fit Tech's weekly ezine and every issue of Fit Tech magazine free on digital.
Gallery
More features
Editor's letter

Into the fitaverse

Fitness is already among the top three markets in the metaverse, with new technology and partnerships driving real growth and consumer engagement that looks likely to spill over into health clubs, gyms and studios
Fit Tech people

Ali Jawad

Paralympic powerlifter and founder, Accessercise
Users can easily identify which facilities in the UK are accessible to the disabled community
Fit Tech people

Hannes Sjöblad

MD, DSruptive
We want to give our users an implantable tool that allows them to collect their health data at any time and in any setting
Fit Tech people

Jamie Buck

Co-founder, Active in Time
We created a solution called AiT Voice, which turns digital data into a spoken audio timetable that connects to phone systems
Profile

Fahad Alhagbani: reinventing fitness

The team is young and ambitious, and the awareness of technology is very high. We share trends and out-of-the-box ideas almost every day
Opinion

Building on the blockchain

For small sports teams looking to compete with giants, blockchain can be a secret weapon explains Lars Rensing, CEO of Protokol
Innovation

Bold move

We ended up raising US$7m in venture capital from incredible investors, including Andreessen Horowitz, Khosla Ventures, Primetime Partners, and GingerBread Capital
App analysis

Check your form

Sency’s motion analysis technology is allowing users to check their technique as they exercise. Co-founder and CEO Gal Rotman explains how
Profile

New reality

Sam Cole, CEO of FitXR, talks to Fit Tech about taking digital workouts to the next level, with an immersive, virtual reality fitness club
Profile

Sohail Rashid

The app is free and it’s $40 to participate in one of our virtual events
Ageing

Reverse Ageing

Many apps help people track their health, but Humanity founders Peter Ward and Michael Geer have put the focus on ageing, to help users to see the direct repercussions of their habits. They talk to Steph Eaves
App analysis

Going hybrid

Workout Anytime created its app in partnership with Virtuagym. Workout Anytime’s Greg Maurer and Virtuagym’s Hugo Braam explain the process behind its creation
Research

Physical activity monitors boost activity levels

Researchers at the University of Copenhagen have conducted a meta analysis of all relevant research and found that the body of evidence shows an impact
Editor's letter

Two-way coaching

Content providers have been hugely active in the fit tech market since the start of the pandemic. We expect the industry to move on from delivering these services on a ‘broadcast-only’ basis as two-way coaching becomes the new USP
Fit Tech People

Laurent Petit

Co-founder, Active Giving
The future of sports and fitness are dependent on the climate. Our goal is to positively influence the future of our planet by instilling a global vision of wellbeing and a sense of collective action
Fit Tech People

Adam Zeitsiff

CEO, Intelivideo
We don’t just create the technology and bail – we support our clients’ ongoing hybridisation efforts
Fit Tech People

Anantharaman Pattabiraman

CEO and co-founder, Auro
When you’re undertaking fitness activities, unless you’re on a stationary bike, in most cases it’s not safe or necessary to be tied to a screen, especially a small screen
Fit Tech People

Mike Hansen

Managing partner, Endorphinz
We noticed a big gap in the market – customers needed better insights but also recommendations on what to do, whether that be customer acquisition, content creation, marketing and more
More features
Core Health & Fitness: level up your HIIT game
Core Health & Fitness
Looking to level up your HIIT game? Meet the dynamic duo that’s about to revolutionize your workouts: the StairMaster HIIT Rower and HIIT Ski! Read more
Founded in 2007 in Gersthofen, Germany, miha bodytec is the market-leading supplier of Electro Muscle ...
Preferred by some of the world’s finest hotels and resorts, Matrix offers an array of ...
Lockers
Cryotherapy
Flooring
Spa software
Salt therapy products
08-10 Oct 2024
Malaga - FYCMA, Malaga, Spain
Founded in 2007 in Gersthofen, Germany, miha bodytec is the market-leading supplier of Electro Muscle ...
Preferred by some of the world’s finest hotels and resorts, Matrix offers an array of ...
Core Health & Fitness: level up your HIIT game
Core Health & Fitness
Looking to level up your HIIT game? Meet the dynamic duo that’s about to revolutionize your workouts: the StairMaster HIIT Rower and HIIT Ski! Read more
Get Fit Tech
Sign up for the free Fit Tech ezine and breaking news alerts
Sign up
Lockers
Cryotherapy
Flooring
Spa software
Salt therapy products
08-10 Oct 2024
Malaga - FYCMA, Malaga, Spain

latest fit tech news

Boutique fitness software platform, Xplor Mariana Tek, has launched in-app gamification to help studios motivate more members to reach their ...
news • 09 Jul 2024
A UK-based technology has created a sensor-enabled performance running track with advanced sensors, paired with cameras, to generate real-time data ...
news • 08 Jul 2024
F45 Training has become the first health and fitness operator to make its functional/HIIT group workouts available on Strava, the ...
news • 27 Jun 2024
Nike and recovery brand, Hyperice, have partnered to create two tech-driven recovery products – a vest and boots – ahead of Paris ...
news • 22 Jun 2024
Apple has previewed the upcoming watchOS 11, which has more health and fitness insights and offers more personalisation than ever ...
news • 12 Jun 2024
Noraxon’s next-generation motion capture system, MyoMotion, can be used by PTs to enable custom training programmes, minimise injuries and help ...
news • 11 Jun 2024
New research shows that following social media health influencers motivates young people to exercise more vigorously and eat more fruit ...
news • 28 May 2024
Peloton has secured a critical US$1bn five-year loan to shore up its finances. The loan has repayment terms which are ...
news • 24 May 2024
Peloton Interactive Inc is believed to be working to get its costs under control in a bid to align with ...
news • 08 May 2024
HoloBike, a holographic training bike that simulates trail rides in lifelike 3D, is aiming to push indoor cycling technology up ...
news • 08 May 2024
More fit tech news
features

HCM People: Ryan Martin

Wellbeing referral manager, Edinburgh Leisure, UK

The software enables us to demonstrate the impact exercise is having on participants’ physical and mental health to stakeholders

Published in Health Club Management 2023 issue 11

You’re working with ReferAll on your health and wellbeing referrals. Tell us more...
Edinburgh Leisure operates more than 50 venues across the city and is now using ReferAll’s data management platform to administer its Active Communities schemes. These deliver health and wellbeing referrals through 18 projects city-wide, which have been designed to break down barriers to physical activity.

In addition, Edinburgh Leisure has taken the lead in implementing ReferAll’s new integration with Gladstone Software. This means all individuals can be tracked on Gladstone Software from the point of receiving their referral to Active Communities, right through to membership and beyond.

What’s the scale of the initiative?
We currently support more than 10,000 people affected by health conditions, disabilities, inequalities and poverty to get active and stay active every year. The people of Edinburgh are facing numerous health challenges – 65 per cent of the population is overweight, one in four people will experience mental health issues in any one year and a third of people live with long term health conditions. In total, 20 per cent of households in Edinburgh are living in poverty.

What kind of programmes are you delivering?
Projects such as ‘Healthy Active Minds’ – which uses physical activity to support adults living with mental health conditions – and ‘Steady Steps’, supporting adults who have had, or may be at risk of, a fall, are just some of the 22 schemes Edinburgh Leisure currently runs.

‘Movement for Memories’ supports older adults with dementia, while ‘You Can’ and ‘Jump In’ swim lessons are aimed at children and young people and ‘Be Strong Be You’ uses the power of physical activity to improve the physical and mental wellbeing of young people experiencing mental health conditions.

Edinburgh Leisure’s Active Communities team members are trained to give people the support they need to be active via our dedicated health and wellbeing programmes.

Tell us about the ReferAll system and dashboard
ReferAll is a software platform for community health data collection, operating in the cloud, providing a 360˚ approach for stakeholders involved in health and wellbeing services.

The platform provides real-time, comprehensive reports and advanced outcome analytics, which include validated questionnaires that have complex scoring algorithms built-in. It gives Edinburgh Leisure a real-time overview of all its Active Communities projects and their status, including details such as referrals received, uptake and completion rates.

By reducing staff administration time, it helps increase time for participants, as well as automating appointment reminders, speeding up activity enrolment and providing motivational text messages, making the community-health ‘journey’ easily available for participants and more successful for providers.

The software enables our teams to analyse service performance and participant outcomes and ultimately, this means Edinburgh Leisure can demonstrate the impact it’s having on participants’ physical and mental health to commissioners and stakeholders.

How many people are on the system at present?
We’ve been working with ReferAll since July 2023 and already have 4,000 referrals on the system.

When do you anticipate having onboarded all 10,000?
Looking at our figures from previous years, we anticipate having 10,000 referrals by the end of our reporting year, so by March 2024.

How does patient data get onto the system?
ReferAll has created a scheme-specific web-form, which ensures Edinburgh Leisure has direct 24/7 access to patient data. This is reducing admin time for our Active Communities team considerably, as we receive patient information directly into our platform, with no manual inputting needed.

In addition, there’s increased accuracy and real-time data on tracking attendances, while registers are now being completed via the system in real-time, instead of using a paper-based system and relying on the team to input data later that week. They report that this reduces administration time significantly.

How does this work?
Most of our referrals are from GPs or hospitals but we can get referrals from any community-engaged programmes, including schools and community clubs. The referrer selects the most appropriate community service for the individual to attend, and inputs patient information straight into the web-form. These specific details are securely shared when submitting the referral, ready for us to get in touch and book them in.

We can easily track who we can and can’t get hold of and who doesn’t take up the offer. The system is a game-changer for Edinburgh Leisure’s projects.

We’ve seen a 23 per cent increase in uptake to key targeted programmes. This is mainly down to the ability of ReferAll’s bulk text messaging tool, which has allowed us to contact priority groups more easily.

How else will this strengthen your position?
With the ongoing challenges of securing funding from different stakeholders and partners, we needed a much more robust and seamless data platform that enabled us to accurately measure participants’ outcomes and record and report the positive impact that we’re having on their health.

What other benefits will the new set-up deliver?
Having the ability to clearly see the number of non-starters and record reasons for non-participation has been especially helpful. Our Active Communities team has a big role to play, working with partners and focusing on individuals and communities who need extra support and this system helps them do that more easily.

Are you able to share current uptake and completion rates and patient outcomes to date?
We’re in the early stages of the integration of our wellbeing services, so we’re unable to share service outcomes yet.

We’ll begin seeing this data in the next 12 months, but the ReferAll platform allows us to track progress daily, making it simple to identify gaps in data collection and follow up with participants, such as those who haven’t completed a starter or end-of-programme survey.

What is the financial arrangement and how long is the contract?
This was completed through a procurement process. We used the G-Cloud 13 (Crown Commercial Services Framework) to award this contract. We’ve set an initial three-year contract but are looking at this as a long-term commitment.

What are the goals?
When it comes to the impact of our work with individuals and communities, we’re aiming to deliver enhanced customer experience and outcomes for all our projects across Edinburgh and increased efficiency for our advisor team, while also improving reliability of the information from one source, rather than taking data from lots of different sources.

Sign up here to get Fit Tech's weekly ezine and every issue of Fit Tech magazine free on digital.
Gallery
More features
Editor's letter

Into the fitaverse

Fitness is already among the top three markets in the metaverse, with new technology and partnerships driving real growth and consumer engagement that looks likely to spill over into health clubs, gyms and studios
Fit Tech people

Ali Jawad

Paralympic powerlifter and founder, Accessercise
Users can easily identify which facilities in the UK are accessible to the disabled community
Fit Tech people

Hannes Sjöblad

MD, DSruptive
We want to give our users an implantable tool that allows them to collect their health data at any time and in any setting
Fit Tech people

Jamie Buck

Co-founder, Active in Time
We created a solution called AiT Voice, which turns digital data into a spoken audio timetable that connects to phone systems
Profile

Fahad Alhagbani: reinventing fitness

The team is young and ambitious, and the awareness of technology is very high. We share trends and out-of-the-box ideas almost every day
Opinion

Building on the blockchain

For small sports teams looking to compete with giants, blockchain can be a secret weapon explains Lars Rensing, CEO of Protokol
Innovation

Bold move

We ended up raising US$7m in venture capital from incredible investors, including Andreessen Horowitz, Khosla Ventures, Primetime Partners, and GingerBread Capital
App analysis

Check your form

Sency’s motion analysis technology is allowing users to check their technique as they exercise. Co-founder and CEO Gal Rotman explains how
Profile

New reality

Sam Cole, CEO of FitXR, talks to Fit Tech about taking digital workouts to the next level, with an immersive, virtual reality fitness club
Profile

Sohail Rashid

The app is free and it’s $40 to participate in one of our virtual events
Ageing

Reverse Ageing

Many apps help people track their health, but Humanity founders Peter Ward and Michael Geer have put the focus on ageing, to help users to see the direct repercussions of their habits. They talk to Steph Eaves
App analysis

Going hybrid

Workout Anytime created its app in partnership with Virtuagym. Workout Anytime’s Greg Maurer and Virtuagym’s Hugo Braam explain the process behind its creation
Research

Physical activity monitors boost activity levels

Researchers at the University of Copenhagen have conducted a meta analysis of all relevant research and found that the body of evidence shows an impact
Editor's letter

Two-way coaching

Content providers have been hugely active in the fit tech market since the start of the pandemic. We expect the industry to move on from delivering these services on a ‘broadcast-only’ basis as two-way coaching becomes the new USP
Fit Tech People

Laurent Petit

Co-founder, Active Giving
The future of sports and fitness are dependent on the climate. Our goal is to positively influence the future of our planet by instilling a global vision of wellbeing and a sense of collective action
Fit Tech People

Adam Zeitsiff

CEO, Intelivideo
We don’t just create the technology and bail – we support our clients’ ongoing hybridisation efforts
Fit Tech People

Anantharaman Pattabiraman

CEO and co-founder, Auro
When you’re undertaking fitness activities, unless you’re on a stationary bike, in most cases it’s not safe or necessary to be tied to a screen, especially a small screen
Fit Tech People

Mike Hansen

Managing partner, Endorphinz
We noticed a big gap in the market – customers needed better insights but also recommendations on what to do, whether that be customer acquisition, content creation, marketing and more
More features