customer experience news & features
The incoming CEO of Les Mills International
explains his vision for the organisation as it
enters a new period of expansion
HCM issue 4 2019
More operators are appointing heads of group exercise, evidence that this is more than just a trend. We talk to those from Third Space, Pure Gym and Virgin Active
HCM issue 3 2019
Will boutiques work outside major
cities? Kath Hudson asks the experts
HCM issue 2 2019
Kristen Walsh talks to some of IHRSA
2019’s keynote speakers
HCM issue 2 2019
Making science fiction a reality – the rise of facial recognition in health clubs across the UK
HCM issue 1 2019
Trafford Leisure have joined forces with DFC, The Engine Room turns indoor rowing into a fitness experience with Technogym and FTC Gym in Suffolk working closely with TRX
HCM issue 1 2019
10 million users in 14,000 facilities worldwide use Technogym's mywellness cloud to manage
their fitness and wellbeing. We talk to operators who are benefitting from this tech
HCM issue 8 2018
GoCardless has built a formidable reputation for its direct debit services
with clients like The Financial Times. Now it's available for health clubs
HCM issue 8 2018
The Anytime Fitness CEO on plans to become the UK’s largest operator
HCM issue 7 2018
Parkwood Leisure and Legend Club Management Systems have collaborated to develop
a new Customer Management Module, which combines enterprise-level reporting with
membership sales and prospecting functionality to drive revenue
HCM issue 6 2018
Bannatyne is on a roll. Its CEO explains
how creating “affordable luxury” has
allowed the brand to grow and set its
sights on extending into Europe
HCM issue 6 2018
The co-founder of HiitGirl was inspired
by consumer wellness brands to create a
boutique HIIT studio for busy women
HCM issue 5 2018
SKILLRUN - delivering an amazing running experience to members
HCM issue 4 2018
The Fitness Industry Technology Council’s president,
Bryan O’Rourke, tells us about the impact of fitness and
heightened consumer expectations in this digital age
HCM Handbook 2018
New tech is coming down the track which will change the gym experience and improve retention
HCM issue 4 2018
The MD of Virgin Active UK tells us about
his plans for making wellness and customer
service key priorities for the fitness brand
HCM issue 1 2018
How authentic member communication
can help to improve retention rates
HCM issue 11 2017
Mintel’s private sector health and fitness club report shows the sector is growing
HCM issue 8 2017
The founders of Boom Cycle share the realities of creating an indoor cycling chain
HCM issue 8 2017
After a decade of establishing its EMS system as a strong global leader, German innovator miha bodytec has opened a London office to expand its UK presence
HCM issue 4 2017
Record, respond, resolve – key
stages in a customer feedback
system. Leisure-net’s Mike Hill
explains why opening up avenues
for customer feedback is a great
opportunity, not risky business
HCM Handbook 2017
Software providers are beginning to cater for the specialist needs of the growing trampoline park sector
HCM issue 2 2017
The former COO of The Gym Group believes there are interesting opportunities ahead for the sector – if it gets things right
HCM issue 2 2017
Halo Leisure has been working with Legend software to transform its customer journeys,
identify at-risk members and build stronger relationships with all customer segments
HCM issue 2 2017
This year’s keynote speaker at SIBEC – Chris Brindley, MD of Metro Bank –explains how his experiences at the UK chain could be applied to the fitness sector
HCM issue 1 2017
Business coach Andy Bourne on how clubs can deliver great customer service
HCM issue 1 2017
Cycloparks steps its online offering up a gear with Legend, substantially increasing website traffic and online bookings by giving customers a website that's informative and easy to use
HCM issue 1 2017
Panatta's mission is to create machines that are aesthetically pleasing, functional and competitive in price ...
Fitronics develop effective, user-friendly software for the sport, health and fitness industry to improve member ...