customer experience news & features
A look at how you can unlock hidden value in your operation with a complete end-to-end leisure management solution
HCM issue 9 2020
We find out how this tech giant continues to evolve its fitness offering, with aspirations to develop whole-life solutions
Fit Tech issue 2 2020
Blair McHaney has developed a guide to navigating customer sentiment
HCM issue 6 2020
Who’s winning on social? An analysis of social media responses to gym chains’ reopening videos
HCM issue 6 2020
Technogym has announced the launch of live streaming and on-demand classes. The
new content will be delivered via the Technogym Mywellness app.
news •
03 Jul 2020
Ken Hughes shares vital insights on navigating the new consumer landscape
HCM issue 5 2020
A new survey tells us how consumers are likely to respond to reopening
HCM issue 5 2020
Outdoor fitness franchise BMF is launching a £1m initiative to help PTs and exercise professionals get back to work
HCM issue 5 2020
Part reformer, part rowing, Ramsay’s concept is high intensity and low impact
HCM issue 4 2020
Deloitte’s Alicia Whistlecroft summarises findings from the State of the UK Fitness Industry Report. Budgets and boutiques are challenging the domestic status quo, throwing up a range of new opportunities
HCM Handbook 2020
Technogym is launching a webinar series, Technogym Talks: The Expert’s Perspective, to assist
operators in the challenges and opportunities that lie ahead.
news •
27 Apr 2020
Precor has developed a set of resources for gym operators, designed to keep members
engaged throughout the
lockdown periods caused by the COVID-19 pandemic.
product innovation •
06 Apr 2020
The newly refurbished Aberdeen Sports Village (ASV) has undergone a £500,000 overhaul to
enable it to
offer a stronger user experience with digital connectivity at its core.
product innovation •
06 Apr 2020
Charlie Bourne, MD of new luxury health
club Eden One, talks about developing a
new combination of facilities
HCM issue 3 2020
Technogym is helping Odyssey Health
Club launch new gym floor formats that
enhance the member experience
HCM issue 2 2020
Parkwood Leisure managing director
Glen Hall talks about putting the company
on a new path to fitness in recent years,
with customers and staff at its heart
HCM issue 2 2020
Inspiring better health and
wellbeing for Suffolk communities
HCM issue 2 2020
Collecting and analysing data is paramount for any health club wanting to its improve service quality
and retention, according to José Teixeira, head of customer experience at Portuguese fitness group
SC Fitness.
news •
25 Oct 2019
The head of customer experience at
SC Fitness in Portugal explains how
analysing data is the key to understanding
members and increasing retention
HCM issue 10 2019
The senior management team at
Places Leisure discuss commercial
diversification and reveal a new launch
HCM issue 10 2019
Check out innovative new products in
health and fitness
HCM issue 10 2019
Check out the most innovative new
products in health and fitness from Kaia
Health, Physical Company, Pulse Fitness
and Hutchison Technologies
HCM issue 8 2019
Is the UK boutique fitness sector capable
of attracting the funding it needs? Alicia
Whistlecroft from Deloitte takes a look
at the level of opportunity
HCM issue 7 2019
Self-knowledge, a customer-focused
company culture and utilising your data
are key to retaining members, say experts
at this year’s Retention Convention
HCM issue 6 2019
Technogym’s Club 4.0 concept helps operators innovate,
with compelling content and all-new classes. We find out
about how it’s being put to use by operators
HCM issue 6 2019
Fitness software startup Glofox has secured a US$10m worth of Series A funding.
news •
14 May 2019
The latest case studies from Precor,
Gympass, Fisikal and Physical Company
HCM issue 5 2019
Lauren Heath-Jones brings you the latest inspiring
innovations and new launches
HCM Handbook 2019
Aggregator services could be key to opening new
audiences and boosting penetration rates, but at what
cost? We ask the experts ...
HCM Handbook 2019
From Third Space in London to The
Wall in Los Angeles, we look at the
latest software partnerships
HCM issue 4 2019
CoverMe Fitness, an app for seamless, on-demand management and cover solutions for sports and fitness ...
Panatta's mission is to create machines that are aesthetically pleasing, functional and competitive in price ...