customer experience news & features
With a new £1 coin due in early 2017, there’s never been a better time for UK health clubs to switch their locker, access and vending systems to a cashless Gantner smart card solution
HCM issue 11 2016
ukactive is launching a new project to stimulate the digital development of fitness. Executive director Steven Ward explains
HCM issue 10 2016
Virtuagym’s software and app can assist health clubs in creating a powerful online community among their members
HCM issue 9 2016
With a new £1 coin due in early 2017, there’s never been a better time for UK health clubs to
switch their locker, access and vending systems to a cashless Gantner smart card solution
HCM issue 9 2016
Education and knowledge sharing is the name of the game at this year’s event
HCM issue 9 2016
Cloud-based software provider Booker has acquired Frederick, a marketing automation
platform that offers a set of features for customer feedback, online reviews and referrals
for spas and salons.
news •
01 Sep 2016
Technogym’s Skillmill puts power, speed, stamina and agility at the heart of training
HCM issue 8 2016
The co-founder of Heartcore talks about his passion for wellness, and his predictions for a shake-up in the boutique fitness market
HCM issue 7 2016
Former professional footballer and gym owner Jamie Cartwright has joined MyZone UK as
customer experience manager to support the wearable tech company’s continued growth.
news •
17 Jun 2016
A look at how How Inverclyde Leisure has driven business transformation, cut costs and grown revenues
HCM issue 6 2016
Jon Nasta offers retention insight from the latest Listen360 analysis
HCM issue 4 2016
An overview of Gladstone’s integrated solutions, from eyeQ to Join@Home, and Plus2 to Learn2
HCM issue 5 2016
Work experience is more important than academic qualifications, and secondary spend is a growing focus. Mike Hill of Leisure-net Solutions canvasses the views of some of the UK’s leading health and fitness operators
HCM Handbook 2016
There’s a new mindset among consumers regarding how they want to consume fitness – and it means the health club sector will need to place greater emphasis on creating unique, engaging experiences, says Kate Cracknell
HCM Handbook 2016
The value of exercise for mental health, and maintaining personal connections with members in a virtual era – these were some of the topics discussed at the panel debate that kicked off SIBEC Europe 2015 on the Costa Blanca, Spain, in November
HCM issue 1 2016
New Pure Gym ambassador Sir Chris Hoy is on a mission to get the public moving
HCM issue 9 2015
Touchstone Partners’ Tim Baker looks at the journey to becoming – and staying – a health club member
HCM issue 10 2015
The ability to buy online is key for consumers – so how should membership sales be managed in this context?
HCM issue 7 2015
The future of retention is not about reacting to lost members, but about creating proactive customer care. Dr Paul Bedford reports
HCM issue 7 2015
How can member feedback be gathered and used by the fitness industry to refine its offering? Jon Nasta reports
HCM issue 7 2015
The CORE by Premier software solution meets the growing needs of your health and fitness business
HCM issue 6 2015
MoveGB’s innovative membership model is a risk-free and lucrative proposition for operators, says MD Justin Mendleton
HCM issue 6 2015
Ninety per cent of exercisers say they prefer to work out in a group – ensure your group exercise timetable has pulling power, says Les Mills UK
HCM issue 3 2015
David Hopkins, MD and founder of mystery shopping and research company Proinsight, on turning everyday insights into profits
HCM issue 10 2014
When planning a new schedule for your facility, remember to apply the ‘four Cs’, says Everyone Active’s James Bowden
HCM issue 9 2014
The shortlist is announced for the 2014 Members' Choice Health Club Awards. Is your club in the running?
HCM issue 7 2014
Henry Mason of trendwatching.com outlines the key
consumer trends for the fitness sector to run with in 2014
HCM Handbook 2014
trendwatching.com's Henry Mason identifies some of the key consumer trends for the fitness sector to run with in 2014, from Crowd Shaping to The Internet of Caring Things
HCM issue 1 2014
The CEO of LA fitness talks to Kate Cracknell about the recent launch of its premium LAX brand
HCM issue 1 2014
Fifteen years after penning The Experience Economy, Pine and Gilmore are still inspiring businesses to create original and memorable customer experiences
HCM issue 10 2013
Technogym offers a complete ecosystem of connected smart equipment, digital services, on-demand training experiences and ...
Balanced Body is the global leader in Pilates equipment and education. Founded over 47 years ...