customer experience news & features
The gaming industry is the inspiration behind a new fitness concept launching in New Jersey. We talk to the Drop Fitness CEO about his innovative approach
HCM issue 7 2022
Fitness franchise companies are making deals and reporting brisk business. Kath Hudson finds out more
HCM Handbook 2022
The body composition specialists are showing no signs of slowing down, with new leadership and launches for 2022
HCM issue 5 2022
Global fitness technology provider Virtuagym has raised a new €3m investment from Icecat, an
Amsterdam-based technology company which invests in innovative technology organisations.
promotion •
04 May 2022
As we celebrate the publication of the 300th edition of HCM, we invite industry experts to give their insights on the health and fitness sector: why they joined, the most exciting development to date, and what they think we’ll be reporting on in the next 300 issues
HCM issue 3 2022
Four operators share their insights into how
Technogym’s Mywellness has transformed their
operations, as well as customer and team engagement
HCM issue 3 2022
As 2022 kicks off, HCM talks to operators about key areas for growth and innovation, as well as shifting consumer expectations
HCM issue 1 2022
Nordic operator SATS is on a mission to get everyone into exercise, as its CEO explains to Kate Cracknell
HCM issue 11 2021
The CEO of Total Fitness talks about a tenure filled with dramatic growth, pandemic impact and a CVA
HCM issue 10 2021
Andy Janes and Jamie Whisken explain the vision behind
R1SE Bournemouth, and why Technogym was their choice
of partner in delivering their unique fusion boutique
HCM issue 8 2021
The CEO of Third Space talks about the company’s recent deal with KSL and plans for growth
HCM issue 8 2021
myFitApp has launched a new chat function to its streamed fitness content,
making it easier to create workout communities online.
news •
10 Aug 2021
The rollout of Moving Communities marks a watershed moment for data in the public sector. 4global’s Ed Hubbard talks us through the early insights and the impact this initiative will have
HCM Handbook 2021
Thought leader, Emma Barry, talks about the changes which have happened and how to adapt and move forward in the roaring 20s, including intoxicating solutions to motivate the unmotivated and addressing a wider demographic
HCM Handbook 2021
For this unprecedented year, we asked a stellar line up of industry big hitters, from around the globe, to give their thoughts on how COVID has shaped the health and fitness industry and where we go from here
HCM Handbook 2021
The results from the first Moving Communities Customer Experience Survey show users are satisfied with local authority health and fitness facilities
HCM issue 7 2021
Technogym is leading the way with exciting new training experiences through its innovative cardio range, Excite Live
HCM issue 5 2021
We’re used to digitised cardio equipment, but now strength is catching up, with the launch of new connected lines, as HCM reports
HCM issue 5 2021
Martyn Allison says the sector is comfortable when data confirms how good things are, but less comfortable when it exposes our weaknesses
HCM issue 5 2021
fibodo believes that providers who meet consumers needs of service, flexibility, richness of
content and accessibility will thrive as we build new and different models of working in
leisure, health and fitness and across all sports and activities.
product innovation •
10 May 2021
Members are returning post-lockdown expecting a fully integrated service, meaning digital
connectivity has never been more important.
product innovation •
29 Apr 2021
Sport England’s new monitoring and insight study will track the impact of the National Leisure Recovery Fund and its impact on communities, says Mike Hill
HCM issue 3 2021
Denbighshire Leisure MD Jamie Groves, explains how a partnership
with Technogym and Alliance Leisure has led
to the creation of a raft of new offerings
HCM issue 3 2021
At-home fitness giant Peloton has officially completed the acquisition of
equipment provider Precor,
in a deal worth US$420m.
news •
03 Apr 2021
The founder of boutique business TRIB3 talks COVID, kindness and the company’s ambitious global plans
HCM issue 2 2021
Les Mills has launched a suite of digital solutions to help clubs expand their reach in the booming online fitness space
Fit Tech issue 1 2021
Maintaining a consistent member experience across a growing health and fitness brand can
prove challenging.
product innovation •
11 Dec 2020
Ruskin Fitness Club has transformed its gym with a major refit and new dedicated workout zones
HCM issue 10 2020
Club Industry and Sibec unveil Future of Fitness virtual event to help reinvent the fitness industry
The COVID-19 pandemic has temporarily halted opportunities to gather in-person to discuss
vital topics relating to the fitness industry’s future.
product innovation •
29 Oct 2020
Technogym offers a complete ecosystem of connected smart equipment, digital services, on-demand training experiences and ...
Perfect Gym is a global software provider specialising in fitness and recreation facility management solutions. ...