Maintaining a consistent member experience across a growing health and fitness brand can prove challenging.
Plus, for the fitness industry, monitoring customer experience can be tricky as managers can’t always observe all interactions between gym staff, personal trainers and members.
Members expect consistency, and each time the experience is not memorable, money gets left on the table, and ultimately, a negative customer experience can be costly for a growing brand.
In response, customer experience software provider, AskNicely, has developed a turnkey solution to help businesses achieve a competitive advantage by harnessing customer feedback and coaching frontline workers to deliver a consistent customer experience.
“Think Fitbit for the frontline worker,” says Aaron Ward, CEO for AskNicely. “AskNicely is a mobile app that uses all the same behavioral science to create habits that we see in fitness, dieting and meditation apps.”
AskNicely connects real-time customer feedback with all your teams, systems and processes, based on the Net Promoter Score (NPS®) framework. Track any customer experience metric including NPS, 5-Star, CSAT or Customer Effort Score. Close the loop with your customers and encourage them to leave reviews on Facebook and Google to attract new customers.
Empower gym managers, personal trainers and group fitness instructors to view their own customer experience score, access coaching and development tips, receive recognition from their peers and provide suggestions to management on how to improve the member experience all from within the AskNicely mobile app.
For B2C service businesses, AskNicely offers a myriad of benefits, ranging from repeat visits and positive word of mouth to client referrals and improved employee retention.
AskNicely can be set-up within minutes and there are packages to accommodate any sized business. For more information, follow this link and to watch AskNicely’s video about what’s on offer, click here.
For best practices on improving the customer experience check out the 7 Habits of Highly Effective People Powered Businesses.
For those looking for detailed advice on how to improve customer experience and boost NPS, head to AskNicely's official blog.
