NPS news & features
As franchise business Orangetheory Fitness merges with Self Esteem Brands, its CEO tells Kate Cracknell about plans to expand to 10,000 units globally
HCM issue 2 2024
The legendary and much-loved CEO has forged a stellar career in finance and development, creating facilities that are changing lives and driving regeneration. She talks to Kate Cracknell
HCM issue 1 2024
Dealing with attrition can be the key to success for operators, according to new research that provides actionable insights
HCM issue 10 2023
We hear about LifeFit Group’s ambitious plans and preparations for a sale from Oaktree Capital Management
HCM issue 3 2023
Inverclyde Leisure is on a mission that has boosted attendance by 60 per cent. We talk to the CEO about how a community-centric approach is driving success
HCM issue 8 2022
We hear about Les Mills’ latest strategy to drive mass market penetration, from the people making it happen
HCM issue 8 2022
The CEO of Total Fitness talks about a tenure filled with dramatic growth, pandemic impact and a CVA
HCM issue 10 2021
The founder of boutique business TRIB3 talks COVID, kindness and the company’s ambitious global plans
HCM issue 2 2021
Despite the pandemic, BPL has pushed on with ambitious rebranding plans. We speak to its head of corporate fitness
HCM issue 2 2021
The Retention Convention saw experts sharing exciting examples of best practice around customer relationship building
HCM issue 1 2021
Member engagement software provider The Retention People (TRP) has unveiled the winners of
its annual 2020 Member Experience Awards (MEA).
product innovation •
15 Jan 2021
Maintaining a consistent member experience across a growing health and fitness brand can
prove challenging.
product innovation •
11 Dec 2020
Policymakers and operators discuss trust and public sector pandemic responses
HCM issue 10 2020
The senior management team at
Places Leisure discuss commercial
diversification and reveal a new launch
HCM issue 10 2019
In her first year as CEO of Total Fitness,
membership has grown by 6,000. The first
female CEO in the UK’s commercial fitness
sector tells us how she’s implemented
cultural changes to grow the business
HCM issue 8 2019
Self-knowledge, a customer-focused
company culture and utilising your data
are key to retaining members, say experts
at this year’s Retention Convention
HCM issue 6 2019
More operators are appointing heads of group exercise, evidence that this is more than just a trend. We talk to those from Third Space, Pure Gym and Virgin Active
HCM issue 3 2019
Retention expert Paul Bedford
comments on case studies and top tips
from the latest retention research
HCM issue 2 2019
The CEO of the UK’s only listed fitness
business on producing record results
HCM issue 5 2018
How authentic member communication
can help to improve retention rates
HCM issue 11 2017
Mintel’s private sector health and fitness club report shows the sector is growing
HCM issue 8 2017
New Zealand consistently beats the UK in Net Promotor Scores – a measure of customer satisfaction. Mike Hill reports
HCM issue 4 2017
New research shows many members are disenchanted with their clubs. It’s time to start talking, says Kate Cracknell
HCM issue 4 2017
Halo Leisure has been working with Legend software to transform its customer journeys,
identify at-risk members and build stronger relationships with all customer segments
HCM issue 2 2017
Software originally designed to fight crime is now being used to battle health club attrition. Dr Paul Bedford reports
HCM issue 1 2017
Activity providers may be missing out on funding because they don’t know how to demonstrate the value of their services
HCM issue 10 2016
Jon Nasta offers retention insight from the latest Listen360 analysis
HCM issue 4 2016
Neil King, managing director of 1Life, explains the leisure operator’s root and branch transformation since 2013
HCM issue 1 2016
Kate Cracknell speaks to the team responsible for the turnaround and future growth of the Total Fitness health club chain
HCM issue 8 2015
How can member feedback be gathered and used by the fitness industry to refine its offering? Jon Nasta reports
HCM issue 7 2015
For over 50 years Les Mills has been leading the way in fitness to inspire ...
Taylor Made Designs (TMD) is a ‘leisure specialist’ provider of bespoke leisure workwear, plus branded ...