customer experience news & features
The rapid advance of technology in all areas of life is putting societies in flux, creating
uncertainty and forcing people to reassess their plans for the future, according to a new report
from consulting firm Accenture.
news •
05 Nov 2023
Cheriee Wales reports from the recent
Fitronics and Proinsight ConnectCX
conference and CoursePro Summit
HCM issue 9 2023
Fitronics will host its first-ever customer experience-focussed Summit, ConnectCX, on 3
October in Solihull, UK, in partnership with Proinsight.
promotion •
13 Sep 2023
We dive into the State of the UK Swimming Industry Report 2023 by Leisure DB to see what challenges and opportunities lie ahead for the aquatics sector
HCM issue 7 2023
Recovery is hitting the mainstream and with an increasing number of percussive and vibration therapies on offer, Steph Eaves checks out the options
HCM issue 8 2023
David Minton reports on how to make the industry welcoming to the trans community, and talks to Ryan Lanji who has created a burgeoning scene in London which grew out of lockdown sessions.
HCM Handbook 2023
Orbit4’s technology is generating significant savings and streamlining operations for premium operator Gymbox
HCM issue 6 2023
Steph Eaves checks out the latest indoor cycling innovations designed to keep people pedalling
HCM issue 6 2023
New digital gym floor offerings are delivering more functionality for consumers
HCM issue 5 2023
What’s trending in the world of exercise monitoring in 2023? Frances Marcellin catches up with some leading fit tech suppliers to find out
HCM issue 4 2023
As Technogym celebrates its 40th anniversary year, its founder talks about his passion for spreading the message of wellness worldwide
HCM issue 4 2023
Gympass has signed a global partnership with fitness tech firm Magicline, which
will see the aggregator strengthen its power of the check-in and class booking
process.
news •
11 Apr 2023
Life Fitness has given Finnish
operator Gogo gyms the
wow factor with the latest
equipment and fitness tech
HCM issue 3 2023
The Ministry is aiming to set the standard for the
best-in-class workplace wellness gym in London
HCM issue 11 2022
The founder of The Boxing House on growth driven by EIS-eligible equity and moving boxing up the socio-economic curve
HCM issue 11 2022
Blok has launched a fundraising campaign on Crowdcube. The company’s goal is to reach
£500,000 – ahead of a possible funding round in 2023.
news •
29 Nov 2022
Kevin Yates, founder and CEO of Trib3 has been awarded Entrepreneur of the
Year in the Great British Entrepreneur Awards. He joined eight other winners in the health and beauty
section, which includes the fitness industry.
news •
23 Nov 2022
Industry experts give us the rundown on the latest software applications
HCM issue 10 2022
Life Fitness is helping its
customers to create unique
clubs all around the world
HCM issue 9 2022
The CEO of the Body Fit Training franchise is pushing out globally – including a UK launch – following a major deal with Xponential Fitness
HCM issue 9 2022
Active Nation has released a new app, Active Nation Anywhere, which offers over a thousand
on-demand workouts to users.
news •
07 Sep 2022
We hear about Les Mills’ latest strategy to drive mass market penetration, from the people making it happen
HCM issue 8 2022
Liftd Design has created a new gym for Warner Bros. Studios Leavesden, the home of Harry Potter
HCM issue 7 2022
The gaming industry is the inspiration behind a new fitness concept launching in New Jersey. We talk to the Drop Fitness CEO about his innovative approach
HCM issue 7 2022
Fitness franchise companies are making deals and reporting brisk business. Kath Hudson finds out more
HCM Handbook 2022
The body composition specialists are showing no signs of slowing down, with new leadership and launches for 2022
HCM issue 5 2022
Global fitness technology provider Virtuagym has raised a new €3m investment from Icecat, an
Amsterdam-based technology company which invests in innovative technology organisations.
promotion •
04 May 2022
As we celebrate the publication of the 300th edition of HCM, we invite industry experts to give their insights on the health and fitness sector: why they joined, the most exciting development to date, and what they think we’ll be reporting on in the next 300 issues
HCM issue 3 2022
Four operators share their insights into how
Technogym’s Mywellness has transformed their
operations, as well as customer and team engagement
HCM issue 3 2022
As 2022 kicks off, HCM talks to operators about key areas for growth and innovation, as well as shifting consumer expectations
HCM issue 1 2022
Fitbench creates modular training solutions designed to support efficient, high-quality workouts in a wide range ...
Orbit4 is a digital operations platform designed to help fitness and leisure operators manage assets, ...
22-23 Sep 2026
Four Seasons Hotel Bangkok at Chao Phraya River, Bangkok , Thailand



