customer experience news & features
Greg Bradley looks at the shift towards strength training in gyms and advises on how operators can create the ultimate training environment
HCM issue 5 2026
Do influencers bring valuable marketing to clubs, or simply cause harm to other members? Kath Hudson asks the experts
HCM issue 5 2026
All the news from the show, as it gets set to mark its 10th anniversary
HCM issue 4 2026
Having invested in a wealth of health and fitness businesses, Mastrov tells Liz Terry why he’s bought back the company he started in 1983 – 24-Hour Fitness.
HCM issue 3 2026
A Total Fitness report finds the UK health club sector has headroom for growth
HCM issue 2 2026
The MD of Active Insight says the sector can use data to deliver more powerful member experiences and outcomes
HCM issue 1 2026
The founder and CEO of MoreYoga talks to HCM about making high quality yoga affordable and accessible for all
HCM issue 2 2026
As the popularity of ice bathing and sauna as a recovery tool grows, how can operators best embrace the trend? Kath Hudson reports
HCM issue 10 2025
The sector has flipped from being supply-to demand-led, with this being a major focus of the HCM Summit, says Liz Terry
HCM issue 9 2025
Crow Wood Health Club is elevating the member experience with Technogym
HCM issue 9 2025
The new COO of Nuffield Health talks to Kate Cracknell about plans to take the brand’s current health and fitness estate to its highest level yet
HCM issue 7 2025
Orbit4 and GymNation have partnered to drive tech innovation
into the heart of the businesses, transforming operations
HCM issue 6 2025
Active Insight’s Julie Allen talks us through the results of the UK’s Moving Communities Customer Experience Survey.
HCM Handbook 2025
Global sports retailer, Decathlon, has partnered with fitness app, Freeletics, to offer a
training solution that combines a new range of equipment and AI-generated coaching for a
personalised experience.
news •
23 Apr 2025
Changing rooms are being elevated to be the next word in wellness and pampering as operators seek a competitive point of difference, finds Julie Cramer
HCM issue 2 2025
Testosterone shots, GLP-1s and wellness – HCM talks to industry leaders about their plans for 2025 and examines current opportunites, threats and trends
HCM issue 1 2025
The team at industry research outfit, Active Insight, celebrate 25 years of advisory work and outline their succession plan to Kate Cracknell
HCM issue 11 2024
Wellness expert Oliver Patrick talks about
the longevity opportunity and how to deploy
tech innovations to gain a competitive advantage
HCM issue 10 2024
News editor of HCM, Kath Hudson, taps the zeitgeist at the recent W3Fit EMEA industry event that was held in Sardinia, Italy
HCM issue 10 2024
Third Space is working with Orbit4
on a system that’s revolutionising
the management of its equipment
and its operational performance
HCM issue 9 2024
Director at Active Insight, Mike Hill, reports on the seven core findings from the Customer Service Survey which collected data from 184 local authorities
HCM Handbook 2024
Circadian Trust's Ian Jones talks about delivering against climate ambitions while an attempted suicide by one of his team has seen Kevin Teixiera making a commitment to supporting the mental health of members and staff
HCM issue 5 2024
Francesca Cooper-Boden says
health assessment services can
boost health club retention
HCM issue 3 2024
The CEO of Go Fit talks to Kate Cracknell about the company’s year of record revenues, reaching new demographics and its expansion into Italy
HCM issue 3 2024
How can we authentically harness the power of love to support our teams, bond with our customers and amplify success? Kath Hudson asks the experts
HCM issue 1 2024
New research into the digitisation of the health club sector has found both examples of best practice and room for improvement, as Dave Gerrish explains
HCM issue 1 2024
Members of HCM’s senior-level industry panel share their thoughts with Kath Hudson on the challenges and opportunities that lie ahead
HCM issue 1 2024
The wellbeing referral manager at Edinburgh Leisure reveals the impact of digitalisation on exercise interventions in a city with high levels of deprivation
HCM issue 11 2023
Rob Cunningham, director of leisure at BH Live, explains
the positive impact Orbit4 is having on the organisation
HCM issue 10 2023
MyFitApp, a global leader in member mobile apps, has revealed that it has integrated with XN
Leisure Management Software.
product innovation •
14 Nov 2023
Matrix provides equipment to facilities in all market sectors including private health clubs, residential housing, ...
PSLT offer a range of new and refurbished fitness equipment being the UK supplier of ...
22-23 Sep 2026
Four Seasons Hotel Bangkok at Chao Phraya River, Bangkok , Thailand



