The last thing any club wants – either aesthetically or in terms of customer satisfaction – is an ‘out of order’ sign on one of its machines.
“We conducted an extensive study of operators, exercisers and service technicians – across five countries – around using and servicing equipment, and found that what customers value over anything else is reliability,” says Adam Hubbard, director of product management at Precor.
“Out of order signs can have a significant impact on member recruitment, retention and ancillary revenues, so you want machines that are designed with dependability, longevity and ease of service in mind.”
Any machines that do break down should be back up and running in ideally no more than 48 hours.
Here’s how the latest innovations in service and maintenance – as well as in product design itself – could save your club time, money, and above all frustrated members.