retention news & features
Staying in touch with lapsed members can reboot engagement and ultimately participation, but how can operators navigate the hurdles of GDPR?
HCM issue 9 2023
The Wigan Deal has saved £170m and enabled facilities to stay open by deepening engagement with the health service and the communities it serves
HCM issue 8 2023
Fitronics will host its first-ever customer experience-focussed Summit, ConnectCX, on 3
October in Solihull, UK, in partnership with Proinsight.
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13 Sep 2023
Recovery is hitting the mainstream and with an increasing number of percussive and vibration therapies on offer, Steph Eaves checks out the options
HCM issue 8 2023
A stellar line up of industry thought leaders give their views on what might be coming down the tracks in the next 18 months and where to find the chinks of light in the current stormy landscape. Contributors include Liz Clarke, Huw Edwards, Tara Dillon and Martin Franklin.
HCM Handbook 2023
Could health assessments be the ultimate retention solution, asks Steph Eaves
HCM issue 6 2023
QHotels chooses Xplor Gym’s management software to cut admin time and better serve its gym members
HCM issue 5 2023
Sport Brighton is inspiring the community with a new gym.
Barry Squires, head of sport, explains how the vision was brought to life
HCM issue 5 2023
Growing interest in corporate wellness is creating exciting new opportunities for the health and fitness industry, finds Kath Hudson
HCM issue 5 2023
New digital gym floor offerings are delivering more functionality for consumers
HCM issue 5 2023
Oliver Cahill, managing director of Premier Software part of Journey Hospitality, is well-
versed in assisting spa operators world-over. As spa professionals and clients tackle the
current cost of living crisis, we ask Oliver his supportive perspective.
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24 May 2023
What’s trending in the world of exercise monitoring in 2023? Frances Marcellin catches up with some leading fit tech suppliers to find out
HCM issue 4 2023
As Technogym celebrates its 40th anniversary year, its founder talks about his passion for spreading the message of wellness worldwide
HCM issue 4 2023
When YMCA Black Country Group needed a new management solution, switching to Xplor Gym was stress-free with big benefits
HCM issue 3 2023
Technogym’s unique digital open platform delivers personalised
training experiences to boost business performance
HCM issue 3 2023
What pricing lessons can the industry learn from travel and hospitality and how can it best apply these?
HCM issue 3 2023
Padel tennis and pickleball are taking the world by storm and finding a great fit with health clubs, as operators such as David Lloyd Leisure get on board
HCM issue 3 2023
The industry is reinventing ‘love brands’ to unlock new growth opportunities, as Kath Hudson discovered
HCM issue 2 2023
Achieving success takes tenacity. The right partners and processes are vital. What do
successful gyms and fitness clubs have in common? Let’s take a look.
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20 Feb 2023
The Mine in Baltimore has a strategy of 360 degree wellness and plans to grow across the US. We find out more from its director of operations
HCM issue 1 2023
The industry veteran has opened Core Life in Saudi Arabia for Kun Investment Holdings, with plans to take the concept to the world’s major cities, as Kate Cracknell discovers
HCM issue 1 2023
The right software can transform both health club operations and the customer journey, as Steph Eaves discovers
HCM issue 11 2022
We hear from Ian Fytche on the power of active lifestyles, Mel Spooner who’s championing exercise for cancer recovery and Marc Jones who’s cautious about staffless gyms
HCM issue 11 2022
UK Active’s Digital Futures initiative is reaping significant rewards for operators
HCM issue 11 2022
Oura for Business has officially launched, providing staff with Oura Ring health insights and
employers with a raft of services to support employees’ health and performance.
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03 Dec 2022
The CEO of Jetts Fitness Australia talks to Kate Cracknell about leading the recent MBO and the company’s plans for expansion driven by their culture of love
HCM issue 10 2022
Virtuagym and benchmarking experts, Fitness KPI, have launched a new integration for UK
health club operators.
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19 Oct 2022
Keiser UK has worked on a new strength installation for Salt Gymnasia in Woolacombe that drives customer engagement and retention rates
HCM issue 9 2022
Life Fitness is helping its
customers to create unique
clubs all around the world
HCM issue 9 2022
Leading software company Fitronics has launched an all-new website featuring its leading
sports and fitness technology brands; The Retention People (TRP), CoursePro (CAP2) and
Strive.
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27 Sep 2022
Founded nearly 50 years ago, Balanced Body works with the highest quality materials, and pride ...
Wattbike’s mission is to make Wattbike the ultimate training partner for improving health and performance. ...
22-23 Sep 2026
Four Seasons Hotel Bangkok at Chao Phraya River, Bangkok , Thailand



