retention news & features
Tom Cordon says the peak-end rule has relevance when planning the customer journey in health clubs
HCM issue 2 2025
Samsung UK’s new health suite is
offering next-level employee wellness
in partnership with Technogym
HCM issue 2 2025
As interest in women-only workout spaces booms, we talk to the operators working to develop a new generation of facilities by understanding women’s common needs
HCM issue 2 2025
HealthKey has announced a new partnership with Endurance Zone, which will give its members
free or discounted access to more than 200 health services.
news •
13 Feb 2025
New digital platforms are making the management of health club and gym assets efficient and straightforward while optimising resources, reports Julie Cramer
HCM issue 1 2025
Group exercise is the engine room of the sector, relying on its talent to deliver. Abi Harris asks industry experts how we can engage the next generation of instructors
HCM issue 1 2025
Trade body, UK Active, and its partners have launched The Active Standard, a consumer-facing quality marque for members, as Paul Crane explains
HCM issue 1 2025
Testosterone shots, GLP-1s and wellness – HCM talks to industry leaders about their plans for 2025 and examines current opportunites, threats and trends
HCM issue 1 2025
AI-driven software is enabling hyper personalisation for members, while also allowing operators to build powerful communities, as Julie Cramer reports
HCM issue 11 2024
The team at industry research outfit, Active Insight, celebrate 25 years of advisory work and outline their succession plan to Kate Cracknell
HCM issue 11 2024
New technology is supporting the development of ‘workout builders’, which use AI to design customised exercises to enhance member results
HCM issue 10 2024
The Gym Group’s CEO gives HCM a progress report, a year after he made the move from the world of media to the fitness industry
HCM issue 10 2024
New research explores over a decade of
membership sales to uncover insights that can
help operators attract and retain more members
HCM issue 10 2024
Wellness expert Oliver Patrick talks about
the longevity opportunity and how to deploy
tech innovations to gain a competitive advantage
HCM issue 10 2024
Landmark research from Les Mills reveals the vital interventions required to set new members up for success and keep them coming back for more
HCM issue 10 2024
Developments in technology are helping to power immersive, multi-sensory experiences. We look at the benefits for both members and operators
HCM issue 10 2024
The new CEO of ACE says the industry must unite, rather than compete, to secure its future
HCM issue 9 2024
What can health and fitness providers, employers and employees expect to gain from the expanding world of workplace wellbeing? Julie Cramer reports
HCM issue 9 2024
Gymnation has carried out a six-month study which shows the power of connecting with
members digitally and celebrating their achievements.
news •
07 Oct 2024
Xcel Leisure Centre has strengthened its outreach
pathways with the region’s first Technogym Biocircuit
HCM issue 7 2024
The HCM Summit, which will be held in London on 24 October, has announced EGYM as
its
Platinum Partner for the next three years.
news •
13 Aug 2024
Dr Cedric Bryant considers how the industry can best use language to broaden its reach
HCM issue 7 2024
Steph Eaves asks suppliers how the increased interest in strength training is changing the focus of their business
HCM issue 7 2024
The sector has huge room to grow, the McKinsey global lead tells Kate Cracknell
HCM issue 7 2024
With gym-goers now able to track and analyse every part of their fitness journey, we look at how this impacts outcomes
HCM issue 7 2024
FitnessKPI has closed an investment round for more €1 million that will help it accelerate its
international growth and develop its artificial intelligence product called Ann
news •
29 Jul 2024
Adding EGYM’s easy onboarding, personalised workouts and progress-tracking
is driving retention and engagement at Vivacity Premier Fitness
HCM issue 6 2024
Mindbody, has launched a specialist insurance programme for its customers which is being delivered
through its platform.
news •
12 Jul 2024
Dr Tim Anstiss talks to HCM about the ‘coachbots’ he’s developing to help clubs successfully support behaviour change in members
HCM issue 6 2024
UK Active has initiated a new research project with Savanta to dive deeper into what truly motivates today’s consumers
HCM issue 6 2024
The UK's largest annual trade event dedicated to physical activity, health, and performance...
Technogym provides a complete Ecosystem made of connected smart fitness equipment, digital services and training ...
22-23 Sep 2026
Four Seasons Hotel Bangkok at Chao Phraya River, Bangkok , Thailand



