Legend Recreation Software, Inc, the Canadian subsidiary of Legend Club Management Systems, has launched to extremely positive reviews from customers as it installs its first projects in the Canadian recreation software market.
Sean Maguire, managing director, Legend Club Management Systems, comments: “It’s been a busy period preparing the launch and our Canadian team has done a stunning job. The first three contracts went live in December with very flattering feedback from customers and users. We now have a growing order book that we’re running to keep up with. I couldn’t be happier with the situation.
“We’ve been preparing for our Canada launch for the last 12 months. We’ve come to understand the similarities between our UK operators and the challenges facing their counterparts in Canada. This is great news for our business both sides of the Atlantic because the huge investment we make in product development applies to all customers equally well.”
ELIMINATE DOWNTIME
James O’Brien, director of Legend’s Canadian subsidiary, Legend Recreation Software, Inc, adds: “Something that’s proven really important is the ease of switching systems to Legend. We’ve been able to move customers without a moment’s downtime and within a very economical budget. We feel this is how it always should be. But apparently operators in Canada are regularly offline for days with upgrades and installations.”
Dovercourt Recreation Association (Dovercourt), Ottawa South Community Association (OSCA) and The Glebe Neighborhood Activities Group (GNAG) are among the first organisations to upgrade systems to Legend. The installation is for a fully integrated leisure management system, including online registrations, swimming lessons tablet, online portal, smartphone apps and facilities maintenance tablet – all in order to achieve greater efficiency and better management information, as well as to make the online registration process much easier for customers.
Mary Tsai-Davies, executive director at GNAG, comments: “We’re really excited about Legend. Its team makes a great impression and the solution is going to help us in so many ways.
“Customer service is a big winner. Legend is far more sophisticated than any system we’ve come across. It’s like moving from horse-and-cart to driving a racing car.”
ENHANCING OPERATIONS
Legend recreation software provides organisations in the parks and recreation market with a single, centralised solution incorporating a central database, integrated online and smartphone bookings, kiosk, as well as specific functionality for leisure camps. Additional functionality includes sports courses and swimming lessons; membership management; ticketing; as well as advanced reporting and business intelligence applications.
Dovercourt’s Mike Tait adds: “We figured that giving parents paper report cards that were constantly getting damp next to the poolside was not the best way for us to communicate the success and progress of their children. With help from Legend, we have become the first recreation centre to make these report cards digital at the poolside and therefore easy for parents to access securely online. It might seem an obvious innovation, but the technology is a big step forward for the recreation sector.
“We’re on a steep progression curve with Legend, which will open many doors for us, and will certainly provide immense benefits for our customers as we continuously modernise our thinking.”
Legend’s James O’Brien concludes: “We’re delighted with the welcome we’ve received and the enthusiasm from the market for our software and our approach. Legend prides itself in continuously investing in both our product and in engaging customers and understanding their business needs; it is this ethos that allows us to continually innovate with a high degree of accuracy and produce technology that is truly market leading.
“We believe we have the outstanding software solution in the market, combined with the right collaborative approach that can help organisations deliver their services with greater efficiency, more cost-effectively and do so in a way that enhances end-customer engagement.”
