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The Leisure Media Company Ltd | Fit Tech promotion
The Leisure Media Company Ltd | Fit Tech promotion
features

Fit Tech People: Ian Mullane

Founder, Keepme

Using predictive and machine learning models, operators can hyper-personalise engagement

Published in Fit Tech 2020 issue 2

Tell us about Keepme
Keepme is a software solution for the fitness industry, designed to help increase membership, reduce attrition and increase secondary revenue spend.

All fitness operators can benefit from Keepme. The tool provides transparency on the actions of members. It translates these actions into insight about the business and how it’s performing and functioning.

Using predictive and machine learning models, operators can hyper-personalise engagements with a commercial and operational perspective and increase response levels to benefit the business.

What tech is Keepme built on?
Keepme is a software as a service (SaaS) platform, available globally. It was custom-built for health and fitness operators. It uses machine learning models that use the client’s everyday data to build highly accurate and predictable models that are then utilised to increase revenue for operational efficiency.

What gave you the idea?
I was the owner of a fitness business in Singapore called Vanda.fit. I became increasingly aware of the importance of retaining more members in an environment that was getting more competitive, while the cost of acquiring new members was increasing between two- and three-fold on an annual basis.

I wondered if I could use my previous experience in modelling and investment banking in the fitness world, by using data that already existed in my business.

I found I could, and realised I had an opportunity to use data to predict which members were likely to leave. What’s more, I could predict this result far enough in advance to change the outcome. This was not data that we previously had available.

What’s your vision for the business?
The ambition for the business is to democratise AI tools so fitness industry operators can take advantage of this technology to increase revenue, engagement and service levels for members.

How has it developed so far?
Keepme was launched in January 2019. Since then, we’ve experienced significant growth. Today, our team operates from six offices around the world to serve customers in eight countries, ranging from large international brands to multi-site and boutique operators.

What are your plans for the company in terms of development and investment?
The opportunity for Keepme is enormous and we’re only just at the start of that journey. Our main objective is to continue to grow, develop and build a sustainable business.

In the coming years, we’ll come to the attention of many trade operators who may like to bring our capabilities in-house. Should that enable us to meet our potential, we would be very open to it.

Keepme completed an investment round in October 2019. This allowed us to bring in the capital that the business requires to resource expansion and continue the development of the platform.

Who are your main clients?
A wide range of operators across the world, including Virgin Active, California Family Fitness, Hockessin Athletic Club in Delaware, Pinnacle in Australia and NuYu, the female-only chain of fitness clubs in Saudi Arabia. In the UK, we’ve recently brought on board Ten Health and Fitness, and Primal.

How have you priced Keepme?
Keepme is priced on an annual subscription basis that depends on how many sites the operator has. A single site starts at US$9k a year, with a declining price per site thereafter.

Who are your competitors?
Combining AI with client data to provide insights is not an offering we’ve seen with other participants in the market.

The primary differentiator is that Keepme provides insights that are actionable and driven by AI.

There are tools available to provide business intelligence and customer engagement data, however, it’s the integration of both, combined with AI, that makes Keepme different.

How are you assisting operators through COVID-19?
The team at Keepme is aware that insights into member retention and the tools to improve them will never be more important than in the post lockdown period.

We’ve come to realise it’s also the time to revolutionise the tools available for membership sales, so we’ve been building a new AI-driven sales module to ensure every prospect is captured, the opportunity understood and a higher percentage of leads converted.

What future plans do you have to enhance Keepme?
Anyone running a fitness business has a great deal of uncertainty about the future, especially right now and we have many future plans to build out new predictive models to support them.

We’ll provide operators with a tool that can fill that knowledge gap about future trading which, in turn, will allow them to act more quickly – both defensively and offensively.

What advice would you give to operators?
We would like every organisation to understand that the resources they have in their business could be worth a lot more than they think. The value of their business is locked in their data.

We can do things today with standard data sets that we couldn’t even think of five years ago. And this opportunity will only continue to become greater over time.

This trend suggests that every organisation should consider the value it has in its data. It could be the most valuable asset you have over the next 5-10 years.

Sign up here to get Fit Tech's weekly ezine and every issue of Fit Tech magazine free on digital.
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The future of sports and fitness are dependent on the climate. Our goal is to positively influence the future of our planet by instilling a global vision of wellbeing and a sense of collective action
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features

Fit Tech People: Ian Mullane

Founder, Keepme

Using predictive and machine learning models, operators can hyper-personalise engagement

Published in Fit Tech 2020 issue 2

Tell us about Keepme
Keepme is a software solution for the fitness industry, designed to help increase membership, reduce attrition and increase secondary revenue spend.

All fitness operators can benefit from Keepme. The tool provides transparency on the actions of members. It translates these actions into insight about the business and how it’s performing and functioning.

Using predictive and machine learning models, operators can hyper-personalise engagements with a commercial and operational perspective and increase response levels to benefit the business.

What tech is Keepme built on?
Keepme is a software as a service (SaaS) platform, available globally. It was custom-built for health and fitness operators. It uses machine learning models that use the client’s everyday data to build highly accurate and predictable models that are then utilised to increase revenue for operational efficiency.

What gave you the idea?
I was the owner of a fitness business in Singapore called Vanda.fit. I became increasingly aware of the importance of retaining more members in an environment that was getting more competitive, while the cost of acquiring new members was increasing between two- and three-fold on an annual basis.

I wondered if I could use my previous experience in modelling and investment banking in the fitness world, by using data that already existed in my business.

I found I could, and realised I had an opportunity to use data to predict which members were likely to leave. What’s more, I could predict this result far enough in advance to change the outcome. This was not data that we previously had available.

What’s your vision for the business?
The ambition for the business is to democratise AI tools so fitness industry operators can take advantage of this technology to increase revenue, engagement and service levels for members.

How has it developed so far?
Keepme was launched in January 2019. Since then, we’ve experienced significant growth. Today, our team operates from six offices around the world to serve customers in eight countries, ranging from large international brands to multi-site and boutique operators.

What are your plans for the company in terms of development and investment?
The opportunity for Keepme is enormous and we’re only just at the start of that journey. Our main objective is to continue to grow, develop and build a sustainable business.

In the coming years, we’ll come to the attention of many trade operators who may like to bring our capabilities in-house. Should that enable us to meet our potential, we would be very open to it.

Keepme completed an investment round in October 2019. This allowed us to bring in the capital that the business requires to resource expansion and continue the development of the platform.

Who are your main clients?
A wide range of operators across the world, including Virgin Active, California Family Fitness, Hockessin Athletic Club in Delaware, Pinnacle in Australia and NuYu, the female-only chain of fitness clubs in Saudi Arabia. In the UK, we’ve recently brought on board Ten Health and Fitness, and Primal.

How have you priced Keepme?
Keepme is priced on an annual subscription basis that depends on how many sites the operator has. A single site starts at US$9k a year, with a declining price per site thereafter.

Who are your competitors?
Combining AI with client data to provide insights is not an offering we’ve seen with other participants in the market.

The primary differentiator is that Keepme provides insights that are actionable and driven by AI.

There are tools available to provide business intelligence and customer engagement data, however, it’s the integration of both, combined with AI, that makes Keepme different.

How are you assisting operators through COVID-19?
The team at Keepme is aware that insights into member retention and the tools to improve them will never be more important than in the post lockdown period.

We’ve come to realise it’s also the time to revolutionise the tools available for membership sales, so we’ve been building a new AI-driven sales module to ensure every prospect is captured, the opportunity understood and a higher percentage of leads converted.

What future plans do you have to enhance Keepme?
Anyone running a fitness business has a great deal of uncertainty about the future, especially right now and we have many future plans to build out new predictive models to support them.

We’ll provide operators with a tool that can fill that knowledge gap about future trading which, in turn, will allow them to act more quickly – both defensively and offensively.

What advice would you give to operators?
We would like every organisation to understand that the resources they have in their business could be worth a lot more than they think. The value of their business is locked in their data.

We can do things today with standard data sets that we couldn’t even think of five years ago. And this opportunity will only continue to become greater over time.

This trend suggests that every organisation should consider the value it has in its data. It could be the most valuable asset you have over the next 5-10 years.

Sign up here to get Fit Tech's weekly ezine and every issue of Fit Tech magazine free on digital.
Gallery
More features
Editor's letter

Into the fitaverse

Fitness is already among the top three markets in the metaverse, with new technology and partnerships driving real growth and consumer engagement that looks likely to spill over into health clubs, gyms and studios
Fit Tech people

Ali Jawad

Paralympic powerlifter and founder, Accessercise
Users can easily identify which facilities in the UK are accessible to the disabled community
Fit Tech people

Hannes Sjöblad

MD, DSruptive
We want to give our users an implantable tool that allows them to collect their health data at any time and in any setting
Fit Tech people

Jamie Buck

Co-founder, Active in Time
We created a solution called AiT Voice, which turns digital data into a spoken audio timetable that connects to phone systems
Profile

Fahad Alhagbani: reinventing fitness

Alexa can help you book classes, check trainers’ bios and schedules, find out opening times, and a host of other information
Opinion

Building on the blockchain

For small sports teams looking to compete with giants, blockchain can be a secret weapon explains Lars Rensing, CEO of Protokol
Innovation

Bold move

We ended up raising US$7m in venture capital from incredible investors, including Andreessen Horowitz, Khosla Ventures, Primetime Partners, and GingerBread Capital
App analysis

Check your form

Sency’s motion analysis technology is allowing users to check their technique as they exercise. Co-founder and CEO Gal Rotman explains how
Profile

New reality

Sam Cole, CEO of FitXR, talks to Fit Tech about taking digital workouts to the next level, with an immersive, virtual reality fitness club
Profile

Sohail Rashid

35 million people a week participate in strength training. We want Brawn to help this audience achieve their goals
Ageing

Reverse Ageing

Many apps help people track their health, but Humanity founders Peter Ward and Michael Geer have put the focus on ageing, to help users to see the direct repercussions of their habits. They talk to Steph Eaves
App analysis

Going hybrid

Workout Anytime created its app in partnership with Virtuagym. Workout Anytime’s Greg Maurer and Virtuagym’s Hugo Braam explain the process behind its creation
Research

Physical activity monitors boost activity levels

Researchers at the University of Copenhagen have conducted a meta analysis of all relevant research and found that the body of evidence shows an impact
Editor's letter

Two-way coaching

Content providers have been hugely active in the fit tech market since the start of the pandemic. We expect the industry to move on from delivering these services on a ‘broadcast-only’ basis as two-way coaching becomes the new USP
Fit Tech People

Laurent Petit

Co-founder, Active Giving
The future of sports and fitness are dependent on the climate. Our goal is to positively influence the future of our planet by instilling a global vision of wellbeing and a sense of collective action
Fit Tech People

Adam Zeitsiff

CEO, Intelivideo
We don’t just create the technology and bail – we support our clients’ ongoing hybridisation efforts
Fit Tech People

Anantharaman Pattabiraman

CEO and co-founder, Auro
When you’re undertaking fitness activities, unless you’re on a stationary bike, in most cases it’s not safe or necessary to be tied to a screen, especially a small screen
Fit Tech People

Mike Hansen

Managing partner, Endorphinz
We noticed a big gap in the market – customers needed better insights but also recommendations on what to do, whether that be customer acquisition, content creation, marketing and more
More features