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features

Editor's letter: The psychology of gym-goers

Getting new members and keeping old ones are key goals of gyms worldwide, but are operators underestimating the importance of addressing the psychological needs of potential customers?

Published in Health Club Management 2017 issue 10

A recent discussion with an industry veteran unearthed the fact that UK gym membership penetration rates have never risen above 15 per cent. Her point? While this figure is often reported by the industry with pride, the opposite should be the case. Billions of pounds are pumped into the industry each year, yet the majority of the general population still does not engage with gyms.

So why do so many people stay away? Cost is a huge barrier to uptake – the recent rise in memberships following the growth of the budget gym sector makes this clear. Lack of time, motivation and easily accessible facilities are also commonly cited reasons. However, in this issue of Health Club Management, exercise psychologist Helen Quirk suggests there’s another highly overlooked factor at play (p10).

“At a basic level, people have three psychological needs: the need to feel competent, the need to feel autonomous and the need to feel connected,” she says.

When these needs are applied to the gym setting, it’s obvious why so few people are naturally drawn to gyms. Hands up if you feel naturally skilled at running and lifting weights (competence), exercise out of choice rather than obligation (autonomy), and feel truly aligned with the gym elite (connection).

While campaigns like Sport England’s ‘This Girl Can’ are doing a lot to help challenge the common viewpoint that gyms are the playpens of Lycra-wearing fitness models, many people still find the thought of stepping onto a gym floor – filled with seasoned members and machines they don’t know how to use – quite intimidating.

Many operators are already reducing the ‘connection’ barrier to gym use by continuing to challenge gym-goer stereotypes. They’re also making gym environments more welcoming by employing friendly hosts to interact with customers on arrival and while on the gym floor. And as we discuss on page 34, helping people who are out of shape feel fitter before joining a gym may give them the confidence boost they need to feel like they belong there – addressing both the ‘competence’ and ‘connection’ barriers.

But what can be done about the ‘autonomy’ barrier? Making fitness more fun is an obvious solution, one that companies like Zumba and Soulcycle have turned into an art. However, as Quirk points out, “somewhere along the line from childhood to adulthood, physical activity loses its enjoyment”. Perhaps then, it’s time to focus more on affordable, fun and convenient fitness ideas for the average teenager. If we can keep exercise enjoyable for them, they’re more likely to mature into adults who don’t think twice about spending their spare time in a health club.

Dr Lauretta Ihonor, editor

[email protected]

@laurettaihonor

Sign up here to get Fit Tech's weekly ezine and every issue of Fit Tech magazine free on digital.
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08-10 Oct 2024
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features

Editor's letter: The psychology of gym-goers

Getting new members and keeping old ones are key goals of gyms worldwide, but are operators underestimating the importance of addressing the psychological needs of potential customers?

Published in Health Club Management 2017 issue 10

A recent discussion with an industry veteran unearthed the fact that UK gym membership penetration rates have never risen above 15 per cent. Her point? While this figure is often reported by the industry with pride, the opposite should be the case. Billions of pounds are pumped into the industry each year, yet the majority of the general population still does not engage with gyms.

So why do so many people stay away? Cost is a huge barrier to uptake – the recent rise in memberships following the growth of the budget gym sector makes this clear. Lack of time, motivation and easily accessible facilities are also commonly cited reasons. However, in this issue of Health Club Management, exercise psychologist Helen Quirk suggests there’s another highly overlooked factor at play (p10).

“At a basic level, people have three psychological needs: the need to feel competent, the need to feel autonomous and the need to feel connected,” she says.

When these needs are applied to the gym setting, it’s obvious why so few people are naturally drawn to gyms. Hands up if you feel naturally skilled at running and lifting weights (competence), exercise out of choice rather than obligation (autonomy), and feel truly aligned with the gym elite (connection).

While campaigns like Sport England’s ‘This Girl Can’ are doing a lot to help challenge the common viewpoint that gyms are the playpens of Lycra-wearing fitness models, many people still find the thought of stepping onto a gym floor – filled with seasoned members and machines they don’t know how to use – quite intimidating.

Many operators are already reducing the ‘connection’ barrier to gym use by continuing to challenge gym-goer stereotypes. They’re also making gym environments more welcoming by employing friendly hosts to interact with customers on arrival and while on the gym floor. And as we discuss on page 34, helping people who are out of shape feel fitter before joining a gym may give them the confidence boost they need to feel like they belong there – addressing both the ‘competence’ and ‘connection’ barriers.

But what can be done about the ‘autonomy’ barrier? Making fitness more fun is an obvious solution, one that companies like Zumba and Soulcycle have turned into an art. However, as Quirk points out, “somewhere along the line from childhood to adulthood, physical activity loses its enjoyment”. Perhaps then, it’s time to focus more on affordable, fun and convenient fitness ideas for the average teenager. If we can keep exercise enjoyable for them, they’re more likely to mature into adults who don’t think twice about spending their spare time in a health club.

Dr Lauretta Ihonor, editor

[email protected]

@laurettaihonor

Sign up here to get Fit Tech's weekly ezine and every issue of Fit Tech magazine free on digital.
More features
Editor's letter

Into the fitaverse

Fitness is already among the top three markets in the metaverse, with new technology and partnerships driving real growth and consumer engagement that looks likely to spill over into health clubs, gyms and studios
Fit Tech people

Ali Jawad

Paralympic powerlifter and founder, Accessercise
Users can easily identify which facilities in the UK are accessible to the disabled community
Fit Tech people

Hannes Sjöblad

MD, DSruptive
We want to give our users an implantable tool that allows them to collect their health data at any time and in any setting
Fit Tech people

Jamie Buck

Co-founder, Active in Time
We created a solution called AiT Voice, which turns digital data into a spoken audio timetable that connects to phone systems
Profile

Fahad Alhagbani: reinventing fitness

Let’s live in the future to improve today
Opinion

Building on the blockchain

For small sports teams looking to compete with giants, blockchain can be a secret weapon explains Lars Rensing, CEO of Protokol
Innovation

Bold move

Our results showed a greater than 60 per cent reduction in falls for individuals who actively participated in Bold’s programme
App analysis

Check your form

Sency’s motion analysis technology is allowing users to check their technique as they exercise. Co-founder and CEO Gal Rotman explains how
Profile

New reality

Sam Cole, CEO of FitXR, talks to Fit Tech about taking digital workouts to the next level, with an immersive, virtual reality fitness club
Profile

Sohail Rashid

My vision was to create a platform that could improve the sport for lifters at all levels and attract more people, similar to how Strava, Peloton and Zwift have in other sports
Ageing

Reverse Ageing

Many apps help people track their health, but Humanity founders Peter Ward and Michael Geer have put the focus on ageing, to help users to see the direct repercussions of their habits. They talk to Steph Eaves
App analysis

Going hybrid

Workout Anytime created its app in partnership with Virtuagym. Workout Anytime’s Greg Maurer and Virtuagym’s Hugo Braam explain the process behind its creation
Research

Physical activity monitors boost activity levels

Researchers at the University of Copenhagen have conducted a meta analysis of all relevant research and found that the body of evidence shows an impact
Editor's letter

Two-way coaching

Content providers have been hugely active in the fit tech market since the start of the pandemic. We expect the industry to move on from delivering these services on a ‘broadcast-only’ basis as two-way coaching becomes the new USP
Fit Tech People

Laurent Petit

Co-founder, Active Giving
The future of sports and fitness are dependent on the climate. Our goal is to positively influence the future of our planet by instilling a global vision of wellbeing and a sense of collective action
Fit Tech People

Adam Zeitsiff

CEO, Intelivideo
We don’t just create the technology and bail – we support our clients’ ongoing hybridisation efforts
Fit Tech People

Anantharaman Pattabiraman

CEO and co-founder, Auro
When you’re undertaking fitness activities, unless you’re on a stationary bike, in most cases it’s not safe or necessary to be tied to a screen, especially a small screen
Fit Tech People

Mike Hansen

Managing partner, Endorphinz
We noticed a big gap in the market – customers needed better insights but also recommendations on what to do, whether that be customer acquisition, content creation, marketing and more
More features