ServiceSport UK has supported the fitness industry for more than 20 years, ensuring that out-of-warranty commercial gym equipment is meticulously cared for in the absence of unlimited funds to purchase new gym equipment.
By deploying a team of directly employed field engineers, ServiceSport UK boasts one of the highest response and first time fix rates of defective gym equipment in the country. This level of service sees ServiceSport UK work with high profile customers such as the Ministry of Defence, Nuffield Health, Bannatyne Health Clubs, True Fitness, GLL, Parkwood Leisure, David Lloyd Leisure, Anytime Fitness, Ultimate Performance and many others.
Over the years, long-term relationships with such customers has provided ServiceSport UK with a deep understanding of the needs of the industry. This has led to the company adding a range of services to its portfolio to reduce the need for gym operators to source multiple suppliers for services such as gym upholstery repairs, gym equipment parts supply, electronic repairs, custom branded clothing and transforming old gym equipment to new.
Asset management service
One headache for gym operators is keeping track of their assets. ServiceSport UK takes away the hassle of managing gym equipment by providing customers with access to Sim Pro which records each piece of gym equipment for standalone sites and also for operators with multiple sites.
Once a ServiceSport UK engineer has visited and recorded all the assets, each piece of gym equipment is instantly available via this web portal. Gym operators can easily view their equipment, report a fault, request a service, view service and repair history and immediately see when an engineer is scheduled to attend site.
All this is backed up by a customer support team that’s available to provide technical support and ensure the smooth workflow of jobs from start to finish.
“We mustn’t forget that ServiceSport UK is an integral part of the operational side of many gyms across the country. An out of order sign is one of the quickest ways to a high attrition rate of a gym’s membership base. It’s why we pride ourselves on our excellent response rates and first-time-fix rate to ensure gym equipment remains in full working order,” says Michael Ellis, commercial director of ServiceSport UK.
Awarded consecutive MOD contracts
As proof of the excellence of this service, the company has recently been awarded the service and repair contract for the Ministry of Defence a third consecutive time. This is a contract that will see ServiceSport UK continue to carry out preventative maintenance services, repairs and refresh of gym equipment in the UK and overseas.
“We’re very proud to be awarded the MOD contract a third consecutive time. It really hits home that what we do – for all our customers – is of real value.
“Prolonging the life of existing gym equipment, rather than replacing it for new, is still a strategic decision being made across the industry,” continues Ellis. “With the range of services we provide to gym operators, it’s a real credit to everyone at ServiceSport UK that we can stand up and proudly say that we’re the beating heart of gyms across the country”.
For further details on how ServiceSport UK can help you get the most out of your existing range of gym equipment contact the team on 01257 264 738 or visit the website at www.servicesport.co.uk.
