GET FIT TECH
Sign up for the FREE digital edition of Fit Tech magazine and also get the Fit Tech ezine and breaking news email alerts.
Not right now, thanksclose this window I've already subscribed!
Elevate | Fit Tech promotion
Elevate | Fit Tech promotion
Elevate | Fit Tech promotion
features

Promotional feature: Legend - Growth Driver

With the right partner, changing your software systems should be a smooth process that can energise the business and lead to unexpected benefits

Published in Health Club Management 2018 issue 9

Changing your software provider can be daunting. After all, didn’t it really hurt last time? Perhaps, but last time was probably over ten years ago...

The human psyche is hard-wired to resist change, especially when it comes to changing IT systems, as those most affected may not have participated in the decision.

Overcoming inertia is up to the software company that is taking over the contract. They must drive the process and deliver a project plan that results in complete confidence and assurance to all the staff involved. After all, we humans are resilient, and change – once embraced – can bring about a wide range of invigorating benefits.

Avoid feature-chasing
The secret to a good project starts with smart planning. Firstly, delay looking at the market – instead, draw up a list of the things you feel are holding your business back and aim to engage as many of your team as possible in the process.

Define the gap and describe it in terms of problems you wish to solve with a new system and then list these as simple sentences – after that rank them in order of priority, based on business benefit.

To get the creative process flowing, think about your customers’ experiences when compared with your own consumer experiences. What good things stand out? Make a list of these.

Don’t hold back in your brainstorming – be energetic and creative.

Avoid falling into the trap of listing a ‘superset’ of features from a market review, as this dilutes your focus and doesn’t ultimately help the accuracy of your procurement. Having a new computer system will turn out to be a bad investment if it doesn’t solve your problems.

Luckily, a quality software vendor understands this and will help you avoid engaging in a feature-chasing project.

Make life Easy
Ensure your software supplier impresses you with the quality of their project plan for your business and establish how they will help you guarantee success.

Legend’s project management process is an outstanding feature of its ISO 9001 certification. By sharing advice and best practice from similar projects, Legend can help unlock opportunities inherent in a modern system that aren’t necessarily obvious at first.

The limitations of an old system can be a barrier. Legend’s experts will guide your team smoothly through the transition.

We even guarantee that the transition from your old system to Legend will happen on time, within budget, and will incur zero downtime.

Another way we make life easy is by reducing the scope of our customers’ exposure to regulation. Legend is the only UK vendor that is accredited for ISO 27001 (Information Security Management), with data backup and off-site disaster recovery included in the package.

Our customers found GDPR easier and cheaper to deal with as a result.

Successful delivery
We pride ourselves on going the extra mile, as William Thrower of Bridport Leisure Centre explains, saying: "Legend is the best supplier I’ve worked with to date. The knowledge of the project manager and engineers was excellent, as was communication, and there’s always been someone available to assist with our queries at any time of the day or night."

Operational Excellence
Project success depends on how well we prepare, equip and support each individual using the system to drive organisation success and outcomes.

Legend trainers are recognised by customers for their excellent service, as our customer satisfaction surveys show (see table on opposite page).

It's personal to us!
Post installation, Legend’s key account managers continue the highly personal customer service. They engage customers in their use of the system – optimising configuration and uncovering knowledge gaps, increasing awareness of features that are released in the free upgrades.

Day-to-day, Legend’s industry-leading help desk runs 24/7. Customer feedback reveals 84 per cent of customers find Legend help desk staff professional, courteous, polite and friendly.

Graham Roberts-Phelps, MD at Brilliant Customer Service, says: “As a business skills trainer, specialising in software helpdesks, I’ve had the pleasure of spending time working with the Legend team. I found them to be an extremely positive, engaged and open-minded group of technical experts, keen to provide client satisfaction.

"The team is committed to continuous improvement – working together to identify ways of interacting with customers and solving problems faster.”

Growth means Change (but it needn’t hurt)
To move a business forward requires change. Successful adoption of that change drives organisational outcomes. Effective change management means individuals and organisations can adopt the changes more swiftly to drive business growth.

Sean Maguire, MD of Legend, comments: “We listen carefully to our clients in order to deliver advantage to them through our innovative service.

“Our R&D success is unrivalled – what’s most pleasing is how we’re helping operators by making it easy to switch to Legend and how that service trend continues post-installation.

"As a result, over 80 per cent of our new business comes from referrals from existing customers who are delighted with the service, showing the ongoing value Legend delivers.”

Speak to the Legend team today to see how easy a transition can be and how we can enable improvements to your business.

Sign up here to get Fit Tech's weekly ezine and every issue of Fit Tech magazine free on digital.
Gallery
More features
Editor's letter

Into the fitaverse

Fitness is already among the top three markets in the metaverse, with new technology and partnerships driving real growth and consumer engagement that looks likely to spill over into health clubs, gyms and studios
Fit Tech people

Ali Jawad

Paralympic powerlifter and founder, Accessercise
Users can easily identify which facilities in the UK are accessible to the disabled community
Fit Tech people

Hannes Sjöblad

MD, DSruptive
We want to give our users an implantable tool that allows them to collect their health data at any time and in any setting
Fit Tech people

Jamie Buck

Co-founder, Active in Time
We created a solution called AiT Voice, which turns digital data into a spoken audio timetable that connects to phone systems
Profile

Fahad Alhagbani: reinventing fitness

Let’s live in the future to improve today
Opinion

Building on the blockchain

For small sports teams looking to compete with giants, blockchain can be a secret weapon explains Lars Rensing, CEO of Protokol
Innovation

Bold move

We ended up raising US$7m in venture capital from incredible investors, including Andreessen Horowitz, Khosla Ventures, Primetime Partners, and GingerBread Capital
App analysis

Check your form

Sency’s motion analysis technology is allowing users to check their technique as they exercise. Co-founder and CEO Gal Rotman explains how
Profile

New reality

Sam Cole, CEO of FitXR, talks to Fit Tech about taking digital workouts to the next level, with an immersive, virtual reality fitness club
Profile

Sohail Rashid

My vision was to create a platform that could improve the sport for lifters at all levels and attract more people, similar to how Strava, Peloton and Zwift have in other sports
Ageing

Reverse Ageing

Many apps help people track their health, but Humanity founders Peter Ward and Michael Geer have put the focus on ageing, to help users to see the direct repercussions of their habits. They talk to Steph Eaves
App analysis

Going hybrid

Workout Anytime created its app in partnership with Virtuagym. Workout Anytime’s Greg Maurer and Virtuagym’s Hugo Braam explain the process behind its creation
Research

Physical activity monitors boost activity levels

Researchers at the University of Copenhagen have conducted a meta analysis of all relevant research and found that the body of evidence shows an impact
Editor's letter

Two-way coaching

Content providers have been hugely active in the fit tech market since the start of the pandemic. We expect the industry to move on from delivering these services on a ‘broadcast-only’ basis as two-way coaching becomes the new USP
Fit Tech People

Laurent Petit

Co-founder, Active Giving
The future of sports and fitness are dependent on the climate. Our goal is to positively influence the future of our planet by instilling a global vision of wellbeing and a sense of collective action
Fit Tech People

Adam Zeitsiff

CEO, Intelivideo
We don’t just create the technology and bail – we support our clients’ ongoing hybridisation efforts
Fit Tech People

Anantharaman Pattabiraman

CEO and co-founder, Auro
When you’re undertaking fitness activities, unless you’re on a stationary bike, in most cases it’s not safe or necessary to be tied to a screen, especially a small screen
Fit Tech People

Mike Hansen

Managing partner, Endorphinz
We noticed a big gap in the market – customers needed better insights but also recommendations on what to do, whether that be customer acquisition, content creation, marketing and more
More features
Study Active is a UK leading provider of health & fitness qualifications including Gym Instructing ...
Balanced Body is the global leader in Pilates equipment and education. Founded over 47 years ...
Flooring
Salt therapy products
Digital
Lockers
Cryotherapy
08-10 Oct 2024
Malaga - FYCMA, Malaga, Spain
Study Active is a UK leading provider of health & fitness qualifications including Gym Instructing ...
Balanced Body is the global leader in Pilates equipment and education. Founded over 47 years ...
Get Fit Tech
Sign up for the free Fit Tech ezine and breaking news alerts
Sign up
Flooring
Salt therapy products
Digital
Lockers
Cryotherapy
08-10 Oct 2024
Malaga - FYCMA, Malaga, Spain

latest fit tech news

Atlanta-based boutique fitness software company, Xplor Mariana Tek, has kicked off a push for international expansion. Shannon Tracey, VP of ...
news • 18 Apr 2024
Portugese footballer, Cristiano Ronaldo, has launched a health and wellness app that harmonises advice on fitness, nutrition and mental wellness ...
news • 05 Apr 2024
Egym, has signalled its intention to become a dominant force in the corporate wellness sector with the acquisition of UK-based ...
news • 27 Mar 2024
Egym, which raised €207 million last year in new investment, continues to build its top team with the appointment of ...
news • 21 Mar 2024
The UK government acknowledged in its recent budget that economic recovery depends on the health of the nation, but failed ...
news • 11 Mar 2024
Technogym is launching Checkup, an assessment station which uses AI to personalise training programmes in order to create more effective ...
news • 06 Mar 2024
Fitness On Demand (FOD) has teamed up with Les Mills, to offer an omnichannel fitness solution to operators. Fitness on ...
news • 04 Mar 2024
Samsung has unveiled a smart ring, packed with innovative technologies to aid health and wellbeing, which will be available later ...
news • 29 Feb 2024
The ICO has ruled that eight leisure operators have been unlawfully processing the biometric data of their employees to be ...
news • 23 Feb 2024
More consumers are realising meditation is beneficial, but many give up because it’s difficult to master the mind. The Muse ...
news • 21 Feb 2024
More fit tech news
features

Promotional feature: Legend - Growth Driver

With the right partner, changing your software systems should be a smooth process that can energise the business and lead to unexpected benefits

Published in Health Club Management 2018 issue 9

Changing your software provider can be daunting. After all, didn’t it really hurt last time? Perhaps, but last time was probably over ten years ago...

The human psyche is hard-wired to resist change, especially when it comes to changing IT systems, as those most affected may not have participated in the decision.

Overcoming inertia is up to the software company that is taking over the contract. They must drive the process and deliver a project plan that results in complete confidence and assurance to all the staff involved. After all, we humans are resilient, and change – once embraced – can bring about a wide range of invigorating benefits.

Avoid feature-chasing
The secret to a good project starts with smart planning. Firstly, delay looking at the market – instead, draw up a list of the things you feel are holding your business back and aim to engage as many of your team as possible in the process.

Define the gap and describe it in terms of problems you wish to solve with a new system and then list these as simple sentences – after that rank them in order of priority, based on business benefit.

To get the creative process flowing, think about your customers’ experiences when compared with your own consumer experiences. What good things stand out? Make a list of these.

Don’t hold back in your brainstorming – be energetic and creative.

Avoid falling into the trap of listing a ‘superset’ of features from a market review, as this dilutes your focus and doesn’t ultimately help the accuracy of your procurement. Having a new computer system will turn out to be a bad investment if it doesn’t solve your problems.

Luckily, a quality software vendor understands this and will help you avoid engaging in a feature-chasing project.

Make life Easy
Ensure your software supplier impresses you with the quality of their project plan for your business and establish how they will help you guarantee success.

Legend’s project management process is an outstanding feature of its ISO 9001 certification. By sharing advice and best practice from similar projects, Legend can help unlock opportunities inherent in a modern system that aren’t necessarily obvious at first.

The limitations of an old system can be a barrier. Legend’s experts will guide your team smoothly through the transition.

We even guarantee that the transition from your old system to Legend will happen on time, within budget, and will incur zero downtime.

Another way we make life easy is by reducing the scope of our customers’ exposure to regulation. Legend is the only UK vendor that is accredited for ISO 27001 (Information Security Management), with data backup and off-site disaster recovery included in the package.

Our customers found GDPR easier and cheaper to deal with as a result.

Successful delivery
We pride ourselves on going the extra mile, as William Thrower of Bridport Leisure Centre explains, saying: "Legend is the best supplier I’ve worked with to date. The knowledge of the project manager and engineers was excellent, as was communication, and there’s always been someone available to assist with our queries at any time of the day or night."

Operational Excellence
Project success depends on how well we prepare, equip and support each individual using the system to drive organisation success and outcomes.

Legend trainers are recognised by customers for their excellent service, as our customer satisfaction surveys show (see table on opposite page).

It's personal to us!
Post installation, Legend’s key account managers continue the highly personal customer service. They engage customers in their use of the system – optimising configuration and uncovering knowledge gaps, increasing awareness of features that are released in the free upgrades.

Day-to-day, Legend’s industry-leading help desk runs 24/7. Customer feedback reveals 84 per cent of customers find Legend help desk staff professional, courteous, polite and friendly.

Graham Roberts-Phelps, MD at Brilliant Customer Service, says: “As a business skills trainer, specialising in software helpdesks, I’ve had the pleasure of spending time working with the Legend team. I found them to be an extremely positive, engaged and open-minded group of technical experts, keen to provide client satisfaction.

"The team is committed to continuous improvement – working together to identify ways of interacting with customers and solving problems faster.”

Growth means Change (but it needn’t hurt)
To move a business forward requires change. Successful adoption of that change drives organisational outcomes. Effective change management means individuals and organisations can adopt the changes more swiftly to drive business growth.

Sean Maguire, MD of Legend, comments: “We listen carefully to our clients in order to deliver advantage to them through our innovative service.

“Our R&D success is unrivalled – what’s most pleasing is how we’re helping operators by making it easy to switch to Legend and how that service trend continues post-installation.

"As a result, over 80 per cent of our new business comes from referrals from existing customers who are delighted with the service, showing the ongoing value Legend delivers.”

Speak to the Legend team today to see how easy a transition can be and how we can enable improvements to your business.

Sign up here to get Fit Tech's weekly ezine and every issue of Fit Tech magazine free on digital.
Gallery
More features
Editor's letter

Into the fitaverse

Fitness is already among the top three markets in the metaverse, with new technology and partnerships driving real growth and consumer engagement that looks likely to spill over into health clubs, gyms and studios
Fit Tech people

Ali Jawad

Paralympic powerlifter and founder, Accessercise
Users can easily identify which facilities in the UK are accessible to the disabled community
Fit Tech people

Hannes Sjöblad

MD, DSruptive
We want to give our users an implantable tool that allows them to collect their health data at any time and in any setting
Fit Tech people

Jamie Buck

Co-founder, Active in Time
We created a solution called AiT Voice, which turns digital data into a spoken audio timetable that connects to phone systems
Profile

Fahad Alhagbani: reinventing fitness

Let’s live in the future to improve today
Opinion

Building on the blockchain

For small sports teams looking to compete with giants, blockchain can be a secret weapon explains Lars Rensing, CEO of Protokol
Innovation

Bold move

We ended up raising US$7m in venture capital from incredible investors, including Andreessen Horowitz, Khosla Ventures, Primetime Partners, and GingerBread Capital
App analysis

Check your form

Sency’s motion analysis technology is allowing users to check their technique as they exercise. Co-founder and CEO Gal Rotman explains how
Profile

New reality

Sam Cole, CEO of FitXR, talks to Fit Tech about taking digital workouts to the next level, with an immersive, virtual reality fitness club
Profile

Sohail Rashid

My vision was to create a platform that could improve the sport for lifters at all levels and attract more people, similar to how Strava, Peloton and Zwift have in other sports
Ageing

Reverse Ageing

Many apps help people track their health, but Humanity founders Peter Ward and Michael Geer have put the focus on ageing, to help users to see the direct repercussions of their habits. They talk to Steph Eaves
App analysis

Going hybrid

Workout Anytime created its app in partnership with Virtuagym. Workout Anytime’s Greg Maurer and Virtuagym’s Hugo Braam explain the process behind its creation
Research

Physical activity monitors boost activity levels

Researchers at the University of Copenhagen have conducted a meta analysis of all relevant research and found that the body of evidence shows an impact
Editor's letter

Two-way coaching

Content providers have been hugely active in the fit tech market since the start of the pandemic. We expect the industry to move on from delivering these services on a ‘broadcast-only’ basis as two-way coaching becomes the new USP
Fit Tech People

Laurent Petit

Co-founder, Active Giving
The future of sports and fitness are dependent on the climate. Our goal is to positively influence the future of our planet by instilling a global vision of wellbeing and a sense of collective action
Fit Tech People

Adam Zeitsiff

CEO, Intelivideo
We don’t just create the technology and bail – we support our clients’ ongoing hybridisation efforts
Fit Tech People

Anantharaman Pattabiraman

CEO and co-founder, Auro
When you’re undertaking fitness activities, unless you’re on a stationary bike, in most cases it’s not safe or necessary to be tied to a screen, especially a small screen
Fit Tech People

Mike Hansen

Managing partner, Endorphinz
We noticed a big gap in the market – customers needed better insights but also recommendations on what to do, whether that be customer acquisition, content creation, marketing and more
More features