retention news & features
What's in store at the UK's largest trade beauty event taking place at ExCeL, London, this month?
HCM issue 2 2014
In the latest part of his retention series, Dr Paul Bedford looks at the importance of clubs maintaining a link with their members
HCM issue 2 2014
How important is the quality of your offering when it comes to keeping your members? Dr Paul Bedford reports
HCM issue 1 2014
Michael Oliver outlines the findings of Mintel's 2013 health, fitness and leisure reports, and offers his views on future opportunities
HCM issue 1 2014
In exclusive research for Health Club Management, Leisure-net MD Mike Hill asks why people leave their club or leisure centre, and how they're treated during the leaving process
HCM issue 1 2014
The CEO of LA fitness talks to Kate Cracknell about the recent launch of its premium LAX brand
HCM issue 1 2014
Cloud-based software provider SpaBooker has launched a new product to help
spas simplify customer loyalty and encourage repeat custom.
Promote is a preset email program that sends smart incentives based on each
customer’s last visit to motivate them to rebook appointments.
news •
02 Jan 2014
As part of his retention series, Dr Paul Bedford takes a look at how UK facilities currently rate in terms of perceived value for money
HCM issue 11 2013
How are operators justifying the investment in functional training, and are they reaping the rewards?
HCM issue 11 2013
Trent Brown analyses a new report on the Australian and New Zealand health and fitness markets
HCM issue 11 2013
New products and trends from this year's Leisure Industry Week
HCM issue 11 2013
Group exercise participants are loyal, attend regularly and are less price sensitive. Are clubs doing enough to harness group exercise?
HCM issue 10 2013
In the first part of a new retention series, Dr Paul Bedford takes a
look at the impact of brand on member retention
HCM issue 10 2013
What will be the future of the traditional full-service club in the face of the growing microgym market? Kate Cracknell reports
HCM issue 10 2013
New study will investigate the links between member characteristics, motivations, values, club activities and retention, says Dr Melvyn Hillsdon
HCM issue 9 2013
Member retention rates continue to drop across the fitness sector, according to a new national report by Dr Paul Bedford
HCM issue 9 2013
To improve retention, operators need to become much more surgical in their analysis of why members are leaving, says Kate Cracknell
HCM issue 9 2013
Are operators supporting their members in maintaining good habits, are they leaving them to motivate themselves – or worse still, are they causing them to break good habits?
HCM issue 9 2013
Doug Werner outlines the powerful impact that the ‘Lean' protocol can have on the sales process at health and fitness clubs
HCM issue 9 2013
Laura Dagg takes a look forward to the highlights of this year's Leisure Industry Week, which takes place in Birmingham later this month
HCM issue 9 2013
Abigail Harris visits easyGym's new flagship site in London, and talks to its CEO about future plans for the premium low-cost model
HCM issue 9 2013
The 12 per cent market penetration figure gets bandied about, but how accurate is it? What figure could the sector reach and what does it have to do to achieve this?
HCM issue 8 2013
Even before we look to new audiences, there's so much more we can do to attract people who have already bought into exercise, says Kate Cracknell
HCM issue 8 2013
Today's multi-faceted spas have important lessons to teach health clubs about the customer experience, says Liz Holmes
HCM issue 8 2013
Whether you're looking for weight loss, detox or disease prevention, juicing claims to have the answers. Kate Cracknell reports
HCM issue 8 2013
Having dedicated staff is key for new member journeys, says Jack Bishop of Synergy Health and Fitness
HCM issue 7 2013
Ignore absent members at your peril, and use your ex-member database as a feedback resource and prospect list, says Guy Griffiths
HCM issue 7 2013
The founder and CEO of GoodLife Fitness talks to Kate Cracknell about putting an ethos of caring at the heart of his Canadian club empire
HCM issue 7 2013
In the second of his three-part series on retention and the member journey, Guy Griffiths looks at the ongoing health club member
HCM issue 6 2013
As part of our continuing series on behaviour change, Dr Tim Anstiss offers his advice on the questions, tools and strategies needed to effectively deliver health coaching
HCM issue 6 2013
The focus for two decades was low temperature saltwater hydrotherapy, in particular the CryoSpa Sport ...
CoverMe Fitness, an app for seamless, on-demand management and cover solutions for sports and fitness ...