customer journey news & features
From Third Space in London to The
Wall in Los Angeles, we look at the
latest software partnerships
HCM issue 4 2019
Dyaco equips Pumps Gyms, Technogym partners with Nuffield and Physical Company kits out Marlow Club
HCM issue 3 2019
Fitness testing and body scanning is
becoming a must-have for gyms. HCM
gives the low down on the latest systems
HCM issue 1 2019
The IHRSA European Congress 2018
takes place next month in Lisbon,
Portugal. IHRSA explains what delegates
can expect at the event
HCM issue 9 2018
Maintaining a successful membership strategy can be challenging, but
DFC’s revenue management system can save time and money – and help
keep members engaged
HCM issue 6 2018
Parkwood Leisure and Legend Club Management Systems have collaborated to develop
a new Customer Management Module, which combines enterprise-level reporting with
membership sales and prospecting functionality to drive revenue
HCM issue 6 2018
How authentic member communication
can help to improve retention rates
HCM issue 11 2017
Xn Leisure is revolutionising the physical activity sector by helping operators unlock the power of their activity data
HCM issue 7 2017
Businesses in the fitness sector have a lot to gain by tapping into the full potential of online mobile and cashless payment systems
HCM issue 7 2017
DFC’s My Payments service is a revolutionary online portal that
takes the pain out of gym payments, helping to boost revenue
and retention while enabling operators to focus on delivering
top quality fitness experiences
HCM issue 6 2017
Halo Leisure has been working with Legend software to transform its customer journeys,
identify at-risk members and build stronger relationships with all customer segments
HCM issue 2 2017
Cycloparks steps its online offering up a gear with Legend, substantially increasing website traffic and online bookings by giving customers a website that's informative and easy to use
HCM issue 1 2017
Danish entrepreneur Rasmus Ingerslev on his recent appointment as IHRSA chair
HCM issue 11 2016
The International Health, Racquet & Sportsclub Association (IHRSA) will launch an
advisory
council on technology and innovation in 2017, as part of its plans to assist its members
better embrace developing technologies.
news •
31 Oct 2016
Amid a growing budget sector, mid-market clubs are still hanging on – but for how much longer? We ask our expert panel
HCM issue 10 2016
An overview of Gladstone’s integrated solutions, from eyeQ to Join@Home, and Plus2 to Learn2
HCM issue 5 2016
Health Club Management recently revealed how online gym pass provider
PayasUgym will soon begin testing Bitcoin, potentially paving the way for the
cryptocurrency to become an accepted form of payment across more than
2,000 UK gyms in the PayasUgym network.
news •
28 Oct 2014
When planning a new schedule for your facility, remember to apply the ‘four Cs’, says Everyone Active’s James Bowden
HCM issue 9 2014
Refurbishments require huge capital investment, so how do clubs make the most of them when complete?
HCM issue 3 2014
Today's multi-faceted spas have important lessons to teach health clubs about the customer experience, says Liz Holmes
HCM issue 8 2013
For years it's been possible to book hotels and trains via smartphones, but not fitness classes. Kath Hudson examines how technology is enabling clubs to finally catch up
HCM issue 4 2013
The TVS Group supply and install sports and fitness flooring to a wide range of ...
Xplor Gym is an all-in-one gym management software with embedded payments & integrated access control ...