customer journey news & features
Jo Farrier, head of commercial and resources at Active Northumberland, talks about how a
strategic partnership with Technogym is changing public perceptions of council leisure facilities
HCM issue 7 2021
The founder and CEO of Urban Health Club tells of his desire to create something new and beautiful that also improves people’s health
HCM issue 7 2021
TRIB3 Edinburgh installed Safe Space lockers. We find out more
HCM issue 5 2021
fibodo believes that providers who meet consumers needs of service, flexibility, richness of
content and accessibility will thrive as we build new and different models of working in
leisure, health and fitness and across all sports and activities.
product innovation •
10 May 2021
Software is helping operators win during the pandemic. HCM takes a look at inspiring collaborations
HCM issue 4 2021
Denbighshire Leisure MD Jamie Groves, explains how a partnership
with Technogym and Alliance Leisure has led
to the creation of a raft of new offerings
HCM issue 3 2021
Move Consulting’s director on the challenges and opportunities for operators looking to appeal to a diverse membership
HCM issue 2 2021
Artificial intelligence-based sales and marketing platform Keepme has secured round one funding,
totalling US$1.7m.
news •
30 Sep 2020
Keepme has launched its new V2 platform, which uses artificial intelligence (AI) to help operators
monitor their members' entire customer journey and tell how and when to engage members who are
in danger of leaving – and even after they've left.
news •
15 Sep 2020
The CEO of Wexer says COVID-19 has changed customer expectations and operators must adopt a hybrid physical/digital model to survive post-pandemic
HCM issue 6 2020
GO fit’s chief transformation officer talks about the brand’s groundbreaking COVID-19 response
HCM issue 5 2020
The industry catalyst has released a new
book: Building a Badass Boutique
HCM issue 3 2020
Steve Mellor, owner of AMP Athletic, has installed Myzone to drive his business.
We find out how it’s enabling him to deliver great service to his members
HCM issue 2 2020
Technogym is helping Odyssey Health
Club launch new gym floor formats that
enhance the member experience
HCM issue 2 2020
Parkwood Leisure managing director
Glen Hall talks about putting the company
on a new path to fitness in recent years,
with customers and staff at its heart
HCM issue 2 2020
Inspiring better health and
wellbeing for Suffolk communities
HCM issue 2 2020
The audio visual aspect of your club is one
of the biggest factors in keeping members
motivated and coming back for more. Four
audio visual consultants share their tips
HCM issue 11 2019
Brooklyn Boulders’ director of sports
science tells how the climbing brand is
incorporating fitness into its offering, with
tech that gives a workout efficiency score
HCM issue 10 2019
Extracurricular activities are key to keeping students physically and mentally healthy.
Working with Legend, the universities of Nottingham and Bristol are working to improve
the user experience of their facilities to increase student participation
HCM issue 9 2019
HCM columnist, Jak Phillips, shares his
impressions and learnings from the recent
FIBO China event in Shanghai
HCM issue 9 2019
The practical futurist gives operators his
advice on how to embrace digital
HCM issue 8 2019
From vegan gyms to balance training, HCM
editor Liz Terry looks at fitness trends that
could impact your business
HCM issue 8 2019
Suppliers of member payment software
share the ways they’re helping clubs to
maximise revenue
HCM issue 7 2019
Health and fitness entrepreneur Rasmus
Ingerslev and television neuroscientist Dr
Mouna Esmaeilzadeh have big plans for
making the world a healthier place. They
discuss their past and current projects
HCM issue 7 2019
Signing up members, giving great customer service and driving retention
are key to a successful health club business. Ivan Stevenson explains
how DFC can drive this process to underpin success
HCM issue 6 2019
Self-knowledge, a customer-focused
company culture and utilising your data
are key to retaining members, say experts
at this year’s Retention Convention
HCM issue 6 2019
Dave Asprey, Silicon Valley hacker and the
creator of Bulletproof coffee has developed
a boutique fitness studio, which uses
technology to upgrade members’ health
HCM issue 5 2019
The latest case studies from Precor,
Gympass, Fisikal and Physical Company
HCM issue 5 2019
Liz Terry lists the key trends, influences and opportunities
set to shape health and fitness in the foreseeable future
HCM Handbook 2019
The UK's largest annual trade event dedicated to physical activity, health, and performance...
InBody provides products that are accurate, medically rated holding a CE mark and certified to ...