We talk to Joanne Mathews of Ten Health and Fitness about her journey from startup to successful boutique brand

New Zealand consistently beats the UK in Net Promotor Scores – a measure of customer satisfaction. Mike Hill reports

US-based software specialist Zenrez has credited the increasing popularity of boutique fitness and yoga studios among the millennial generation for its rapid growth.

Tech has sparked a relationship revolution, says IHRSA 2017 speaker Seth Mattison

Record, respond, resolve – key stages in a customer feedback system. Leisure-net’s Mike Hill explains why opening up avenues for customer feedback is a great opportunity, not risky business

Steven Ward, Executive Director of ukactive, is confident that 2017 will see our sector move forward at an increasingly fast pace

Halo Leisure has been working with Legend software to transform its customer journeys, identify at-risk members and build stronger relationships with all customer segments

Florian Cartoux, director of IHRSA Europe, on the body’s recent achievements and plans for the future

As the NHS opens its door to collaboration, the fitness sector must show how its services can deliver on the public health agenda, says Kate Cracknell

Software originally designed to fight crime is now being used to battle health club attrition. Dr Paul Bedford reports

A groundbreaking project in Sweden used virtual reality to help kids overcome a fear of water

The CEO of the ICAA discusses the business case for creating fully inclusive health clubs, and why many operators are still failing to welcome older adults

ukactive is launching a new project to stimulate the digital development of fitness. Executive director Steven Ward explains

Operators will increasingly turn to technology rather than bricks and mortar to deliver individually curated fitness experiences, says Kate Cracknell

Virtuagym’s software and app can assist health clubs in creating a powerful online community among their members

eGym helps clubs create effective feedback loops and boost members' performance in the gym

Cliff Chen, creative director of LifeBEAM, talks about the new ‘AI [artificial intelligence] PT’ called Vi

The Wattbike makes athletes accountable to themselves, their coaches and teammates, with consistent, reliable data means there’s no hiding behind the numbers

The practices of meditation and mindfulness have seen huge growth – and it’s time for health clubs to get on-board

AntiGravity Yoga founder Christopher Harrison on his latest creations for personal trainers and massage therapists

If you want to offer HIIT training in your health club, Wattbike is the perfect tool

A club-within-a-club is an exciting new trend offering opportunities for all parties

EZ-Runner’s solution for The Third Space has enhanced both the online and in-club member experience

The Welsh rugby legend and this year’s SIBEC UK keynote speaker talks about exercise and mental health, and homophobia in sport

payasUgym’s new Partner Portal provides operators with the marketplace data they need to make their business more competitive

Gymtopia’s Ray Algar reports on a health club that now offers a world-class facility for people with spinal cord injuries

The Rio Olympics are coming! How can your club use the Games to drive further engagement with members? Gamification expert An Coppens offers her advice

1Life’s brand transformation has helped it overcome adversity and win back business in the challenging Milton Keynes market

The co-founder of Heartcore talks about his passion for wellness, and his predictions for a shake-up in the boutique fitness market

Do you know how to fully engage Millennials in your social media marketing? The experts share their advice