Michelle Segar PhD explores how health clubs can retain members by helping them find joy in exercise, both inside and outside the gym

Rochester Midtown Athletic Club in the US believes there’s no charity too big or too small to support

Kate Cracknell speaks to the team responsible for the turnaround and future growth of the Total Fitness health club chain

Operators must harness the power of positive feedback to enhance their services, facilities and brands

The future of retention is not about reacting to lost members, but about creating proactive customer care. Dr Paul Bedford reports

How can member feedback be gathered and used by the fitness industry to refine its offering? Jon Nasta reports

According to new research by Deloitte, 86 per cent of UK organisations face leadership issues. Mark Bowden reports

We report on some of the pressing issues raised during ‘Question Time’ at this year’s SIBEC UK

There’s more to data than just gathering information – an operator also needs to be able to access and analyse its findings

The CORE by Premier software solution meets the growing needs of your health and fitness business

MoveGB’s innovative membership model is a risk-free and lucrative proposition for operators, says MD Justin Mendleton

Does personal activity tracking impact on retention of gym membership? Dr Melvyn Hillsdon presents his latest research findings

Looking forward to FitPro LIVE, which takes place in London in July

Does personal training increase member retention? Dr Melvyn Hillsdon offers insight and analysis based on his ongoing research

Focus Training MD Bob Ellis on delivering high calibre professionals that will shape a positive future for health and fitness

As the world’s population ages, how can the wellness industry best provide for older people’s needs? Katie Barnes asks a global panel of experts

Women tend to avoid weights for fear of looking like a bodybuilder, but strength training should be a key part of their workouts. We take a look at some best practice examples

Using technology to measure, test and track performance has become an essential consideration for many operators. Wattbike outlines its latest innovations in this area

What do health and fitness providers need to know before committing to an exercise referral scheme? We offer an overview of the key points to consider

With obesity a growing problem, should the industry be doing more to help members understand the calories in / calories out equation?

Operators need to do much more to help members understand nutrition and balancing calories for weight management, says Kate Cracknell

Kate Cracknell talks to the partner of investment firm Encore Capital about its plans to create London’s leading group of holistic health clubs

The award-winning author and New York Times columnist will discuss the qualities of strong leaders at IHRSA 2015

Pools cost substantial amounts of money to run, so how can operators mitigate any losses, maximise ROI and safeguard the future of their swimming pools?

Dr Paul Bedford outlines the key findings of his qualitative and quantitative retention reports

What do your members experience in your club, and how does this impact retention? Dr Melvyn Hillsdon reports

Targeting older members and focusing on social interaction are among Dr Melvyn Hillsdon’s top five tips for boosting retention in 2015

We report on a recent project by MYZONE and Village Urban Resorts in Aberdeen

MD Chris Johnson explains why Pulse is about so much more than just equipment

Does interaction with fitness staff impact on member progress, and does this have an effect on retention? Melvyn Hillsdon reports