retention news & features
Paul Simpson, chief operating officer of Legend Club Management Systems, explains why it’s vital operators take action on how they store and secure all member data
HCM issue 11 2017
We catch up with the founder of dancebased
fitness concept Swing Train
HCM issue 10 2017
On 12-13 September, BP: Fitness will take over the NEC, Birmingham to deliver an exhibition involving over 100 brands, as well as seminars and workshops.
HCM issue 9 2017
Is tracking member activity and
performance during group exercise
classes always a good thing?
HCM issue 9 2017
Mintel’s private sector health and fitness club report shows the sector is growing
HCM issue 8 2017
Encouraging outdoor and at-home workouts can benefit operators, says Lauretta Ihonor
HCM issue 8 2017
Could body scanners be the secret to keeping gym-goers engaged and motivated?
HCM issue 8 2017
The creative leader, coach and behaviour change agent on how the fitness sector can create a powerful culture of innovation
HCM issue 7 2017
DFC’s My Payments service is a revolutionary online portal that
takes the pain out of gym payments, helping to boost revenue
and retention while enabling operators to focus on delivering
top quality fitness experiences
HCM issue 6 2017
Les Mills’ The Trip transforms the group fitness offering at West Wood Club in Dublin
HCM issue 6 2017
New research shows many members are disenchanted with their clubs. It’s time to start talking, says Kate Cracknell
HCM issue 4 2017
New Zealand consistently beats the UK in Net Promotor Scores – a measure of customer satisfaction. Mike Hill reports
HCM issue 4 2017
The founder of Too Fat to Run tells how her personal blog turned into a business with 40,000 followers
HCM issue 3 2017
The boutique studio market
continues to grow and evolve, as
the Association of Fitness Studios’
report shows. Stephen Tharrett
and Mark Williamson tell us more
about how this sector is maturing
HCM Handbook 2017
Halo Leisure has been working with Legend software to transform its customer journeys,
identify at-risk members and build stronger relationships with all customer segments
HCM issue 2 2017
Software originally designed to fight crime is now being used to battle health club attrition. Dr Paul Bedford reports
HCM issue 1 2017
Cycloparks steps its online offering up a gear with Legend, substantially increasing website traffic and online bookings by giving customers a website that's informative and easy to use
HCM issue 1 2017
Rudy Fabiano, president of Fabiano Designs, discusses how good design can benefit health clubs
HCM issue 1 2017
A new study assesses the trends in the ever-evolving boutique segment. Steve Tharrett and Mark Williamson report
HCM issue 1 2017
What’s the single best thing you’ve done in the past year to boost retention? Four operators tell their stories
HCM issue 11 2016
Physicist turned tech entrepreneur, Raj Sareen, explains how his 3D body scanner Styku will revolutionise member acquisitions, retention and revenues for health clubs
HCM issue 11 2016
Dr Melvyn Hillsdon investigates the impact that using activity trackers can have on membership retention
HCM issue 9 2016
eGym helps clubs create effective feedback loops and boost members' performance in the gym
HCM issue 9 2016
oneone fitness, UK developer of premium software based solutions, has launched gym budd-e, an interactive fitness kiosk designed to transform members’ gym floor experience
HCM issue 9 2016
Education and knowledge sharing is the name of the game at this year’s event
HCM issue 9 2016
Blended coaching models, combining in-person support with self-management via an app, boost retention, says Virtuagym
HCM issue 8 2016
Different types of interaction with members affect retention in different ways
HCM issue 7 2016
EZ-Runner’s solution for The Third Space has enhanced both the online and in-club member experience
HCM issue 7 2016
The IHRSA Institute 2016 takes place in the US in August, offering executive education for health club professionals
HCM issue 6 2016
Attendance is sky-high at Les Mills’ latest club in New Zealand – and virtual classes are playing a starring role
HCM issue 6 2016
Technogym provides a complete Ecosystem made of connected smart fitness equipment, digital services and training ...
Orbit4 is a digital operations platform designed to help fitness and leisure operators manage assets, ...
22-23 Sep 2026
Four Seasons Hotel Bangkok at Chao Phraya River, Bangkok , Thailand



