member retention news & features
Life Fitness has launched its first ever club management system, the Halo Fitness Cloud
HCM issue 6 2018
The corrective exercise specialist says poor
breathing and movement techniques can
lead to serious injury during exercise
HCM issue 3 2018
Is tracking member activity and
performance during group exercise
classes always a good thing?
HCM issue 9 2017
Mintel’s private sector health and fitness club report shows the sector is growing
HCM issue 8 2017
Encouraging outdoor and at-home workouts can benefit operators, says Lauretta Ihonor
HCM issue 8 2017
New Zealand consistently beats the UK in Net Promotor Scores – a measure of customer satisfaction. Mike Hill reports
HCM issue 4 2017
Software originally designed to fight crime is now being used to battle health club attrition. Dr Paul Bedford reports
HCM issue 1 2017
eGym helps clubs create effective feedback loops and boost members' performance in the gym
HCM issue 9 2016
oneone fitness, UK developer of premium software based solutions, has launched gym budd-e, an interactive fitness kiosk designed to transform members’ gym floor experience
HCM issue 9 2016
Blended coaching models, combining in-person support with self-management via an app, boost retention, says Virtuagym
HCM issue 8 2016
Attendance is sky-high at Les Mills’ latest club in New Zealand – and virtual classes are playing a starring role
HCM issue 6 2016
eGym’s personalised, connected member experience is driving customer acquisition and retention alike
HCM issue 5 2016
Work experience is more important than academic qualifications, and secondary spend is a growing focus. Mike Hill of Leisure-net Solutions canvasses the views of some of the UK’s leading health and fitness operators
HCM Handbook 2016
Ahead of his keynote speech at this year’s IHRSA convention, marketing strategist and bestselling author Jay Baer tells Julie King why ‘help’ is much better than ‘hype’ when it comes to selling your services
HCM issue 1 2016
An in-depth study of health club retention in North America identifies the factors that spell the difference between winning and losing
HCM issue 9 2015
Michelle Segar PhD explores how health clubs can retain members by helping them find joy in exercise, both inside and outside the gym
HCM issue 8 2015
Does personal training increase member retention? Dr Melvyn Hillsdon offers insight and analysis based on his ongoing research
HCM issue 4 2015
As the world’s population ages, how can the wellness industry best provide for older people’s needs? Katie Barnes asks a global panel of experts
HCM issue 3 2015
Dr Paul Bedford outlines the key findings of his qualitative and quantitative retention reports
HCM Handbook 2015
What do your members experience in your club, and how does this impact retention? Dr Melvyn Hillsdon reports
HCM Handbook 2015
Targeting older members and focusing on social interaction are among Dr Melvyn Hillsdon’s top five tips for boosting retention in 2015
HCM issue 1 2015
Nicky Jobson looks ahead to the highlights in store for visitors to this year’s Leisure Industry Week
HCM issue 9 2014
Pre-exercise assessment can be used not only to prevent injury among elite athletes, but also to make health club members stick to their routines and feel looked after
HCM issue 5 2014
With today's activity tracking devices, reward schemes can acknowledge actual activity, not just attendance
HCM issue 4 2014
In the final part of his series looking at member retention, Dr Paul Bedford takes a look at the reasons why members leave
HCM issue 3 2014
Think retention was bad before? It's now worse than ever,
according to new research from Dr Paul Bedford
HCM Handbook 2014
As part of his retention series, Dr Paul Bedford takes a look at how UK facilities currently rate in terms of perceived value for money
HCM issue 11 2013
In the first part of a new retention series, Dr Paul Bedford takes a
look at the impact of brand on member retention
HCM issue 10 2013
Member retention rates continue to drop across the fitness sector, according to a new national report by Dr Paul Bedford
HCM issue 9 2013
Doug Werner outlines the powerful impact that the ‘Lean' protocol can have on the sales process at health and fitness clubs
HCM issue 9 2013
Panatta's mission is to create machines that are aesthetically pleasing, functional and competitive in price ...
FIBO pursues the vision of a strong and healthy society and as a global network ...
22-23 Sep 2026
Four Seasons Hotel Bangkok at Chao Phraya River, Bangkok , Thailand



