member retention news & features
IHRSA’s latest report provides
benchmarks for operators to compare
their performance against, with strong
performance over the past two years
HCM issue 2 2020
Parkwood Leisure managing director
Glen Hall talks about putting the company
on a new path to fitness in recent years,
with customers and staff at its heart
HCM issue 2 2020
Tech giant Apple is venturing further into the wellness space by launching a new Apple Watch
Connected programme, designed to reward gym members for wearing the watch during their
exercise sessions.
news •
23 Jan 2020
The artificial intelligence revolution
is ramping up across many industries.
Experts discuss how the fitness industry
can best utilise these new technologies
HCM issue 11 2019
Does your fitness studio off er the antidote to tech-driven loneliness?
HCM issue 11 2019
Collecting and analysing data is paramount for any health club wanting to its improve service quality
and retention, according to José Teixeira, head of customer experience at Portuguese fitness group
SC Fitness.
news •
25 Oct 2019
The head of customer experience at
SC Fitness in Portugal explains how
analysing data is the key to understanding
members and increasing retention
HCM issue 10 2019
Precor’s bikes are bringing success to a wide range of different health and fitness
operations, from boutiques to trusts
HCM issue 8 2019
Check out the most innovative
new products in health and fitness
from Keepme, RecoveRing, Jordan,
Firstbeat and Shapewatch
HCM issue 7 2019
Ridgeway Leisure - sister company to Ridgeway Furniture; one of the leading locker manufacturers in the industry - has been experiencing growth in its spare parts and maintenance business
HCM issue 4 2019
A look at the latest innovations in health and fitness from Agmis, Body bike, Hydrow and Aqua Physical
HCM issue 3 2019
Retention expert Paul Bedford
comments on case studies and top tips
from the latest retention research
HCM issue 2 2019
Fitness testing and body scanning is
becoming a must-have for gyms. HCM
gives the low down on the latest systems
HCM issue 1 2019
Life Fitness has launched its first ever club management system, the Halo Fitness Cloud
HCM issue 6 2018
The corrective exercise specialist says poor
breathing and movement techniques can
lead to serious injury during exercise
HCM issue 3 2018
Is tracking member activity and
performance during group exercise
classes always a good thing?
HCM issue 9 2017
Mintel’s private sector health and fitness club report shows the sector is growing
HCM issue 8 2017
Encouraging outdoor and at-home workouts can benefit operators, says Lauretta Ihonor
HCM issue 8 2017
New Zealand consistently beats the UK in Net Promotor Scores – a measure of customer satisfaction. Mike Hill reports
HCM issue 4 2017
Software originally designed to fight crime is now being used to battle health club attrition. Dr Paul Bedford reports
HCM issue 1 2017
eGym helps clubs create effective feedback loops and boost members' performance in the gym
HCM issue 9 2016
oneone fitness, UK developer of premium software based solutions, has launched gym budd-e, an interactive fitness kiosk designed to transform members’ gym floor experience
HCM issue 9 2016
Blended coaching models, combining in-person support with self-management via an app, boost retention, says Virtuagym
HCM issue 8 2016
Attendance is sky-high at Les Mills’ latest club in New Zealand – and virtual classes are playing a starring role
HCM issue 6 2016
eGym’s personalised, connected member experience is driving customer acquisition and retention alike
HCM issue 5 2016
Work experience is more important than academic qualifications, and secondary spend is a growing focus. Mike Hill of Leisure-net Solutions canvasses the views of some of the UK’s leading health and fitness operators
HCM Handbook 2016
Ahead of his keynote speech at this year’s IHRSA convention, marketing strategist and bestselling author Jay Baer tells Julie King why ‘help’ is much better than ‘hype’ when it comes to selling your services
HCM issue 1 2016
An in-depth study of health club retention in North America identifies the factors that spell the difference between winning and losing
HCM issue 9 2015
Michelle Segar PhD explores how health clubs can retain members by helping them find joy in exercise, both inside and outside the gym
HCM issue 8 2015
Does personal training increase member retention? Dr Melvyn Hillsdon offers insight and analysis based on his ongoing research
HCM issue 4 2015
Panatta's mission is to create machines that are aesthetically pleasing, functional and competitive in price ...
Xplor Gym is an all-in-one gym management software with embedded payments & integrated access control ...