member retention news & features
As the world’s population ages, how can the wellness industry best provide for older people’s needs? Katie Barnes asks a global panel of experts
HCM issue 3 2015
Dr Paul Bedford outlines the key findings of his qualitative and quantitative retention reports
HCM Handbook 2015
What do your members experience in your club, and how does this impact retention? Dr Melvyn Hillsdon reports
HCM Handbook 2015
Targeting older members and focusing on social interaction are among Dr Melvyn Hillsdon’s top five tips for boosting retention in 2015
HCM issue 1 2015
Nicky Jobson looks ahead to the highlights in store for visitors to this year’s Leisure Industry Week
HCM issue 9 2014
Pre-exercise assessment can be used not only to prevent injury among elite athletes, but also to make health club members stick to their routines and feel looked after
HCM issue 5 2014
With today's activity tracking devices, reward schemes can acknowledge actual activity, not just attendance
HCM issue 4 2014
In the final part of his series looking at member retention, Dr Paul Bedford takes a look at the reasons why members leave
HCM issue 3 2014
Think retention was bad before? It's now worse than ever,
according to new research from Dr Paul Bedford
HCM Handbook 2014
As part of his retention series, Dr Paul Bedford takes a look at how UK facilities currently rate in terms of perceived value for money
HCM issue 11 2013
In the first part of a new retention series, Dr Paul Bedford takes a
look at the impact of brand on member retention
HCM issue 10 2013
Member retention rates continue to drop across the fitness sector, according to a new national report by Dr Paul Bedford
HCM issue 9 2013
Doug Werner outlines the powerful impact that the ‘Lean' protocol can have on the sales process at health and fitness clubs
HCM issue 9 2013
Today's multi-faceted spas have important lessons to teach health clubs about the customer experience, says Liz Holmes
HCM issue 8 2013
Whether you're looking for weight loss, detox or disease prevention, juicing claims to have the answers. Kate Cracknell reports
HCM issue 8 2013
Ignore absent members at your peril, and use your ex-member database as a feedback resource and prospect list, says Guy Griffiths
HCM issue 7 2013
In the second of his three-part series on retention and the member journey, Guy Griffiths looks at the ongoing health club member
HCM issue 6 2013
In part one of a new retention series, Guy Griffiths looks at the importance of the new member journey
HCM issue 5 2013
Abigail Harris takes a look at the latest software designed to help members feel a sense of belonging to their gym 'community'
HCM issue 4 2013
The latest heart rate monitors are increasingly user-friendly – so how can operators best use the data they produce to improve motivation levels among members?
HCM issue 3 2013
Across the UK, the momentum is growing behind the public sector spa. David Thompson looks at the facilities leading the way
HCM issue 2 2013
We help a wide range of public sector leisure operators (including Leisure Trusts, Leisure Management ...
The TVS Group supply and install sports and fitness flooring to a wide range of ...