Nicole Hearn pays a visit to London-based City Athletic, which offers its members the opportunity to train like elite athletes

Is everyone who's using your club a fully paid-up member? Our panel of experts discuss the software systems that can help gyms prevent membership fraud

Recent media reports on exercise and lack of weight loss may have confused many people, says Rod Hill of Anytime Fitness Iberia

In the first part of a new retention series, Dr Paul Bedford takes a look at the impact of brand on member retention

Bård Windingstad and Peter Byman, founders of Evo Fitness in Norway, explain to Kate Cracknell how personal training and IT lie at the very heart of their business model

What will be the future of the traditional full-service club in the face of the growing microgym market? Kate Cracknell reports

Fifteen years after penning The Experience Economy, Pine and Gilmore are still inspiring businesses to create original and memorable customer experiences

New study will investigate the links between member characteristics, motivations, values, club activities and retention, says Dr Melvyn Hillsdon

To improve retention, operators need to become much more surgical in their analysis of why members are leaving, says Kate Cracknell

The MD of budget fitness operator Xercise4Less talks to Kate Cracknell about the company's brand new partnership with UK supermarket chain Tesco

Abigail Harris visits easyGym's new flagship site in London, and talks to its CEO about future plans for the premium low-cost model

CEO David Stalker looks at the government's traineeship scheme introduced in January, and considers how the fitness sector might benefit

Member retention rates continue to drop across the fitness sector, according to a new national report by Dr Paul Bedford

An interview with futurologist Magnus Lindkvist ahead of his speech at the IHRSA European Congress in Madrid next month

Laura Dagg takes a look forward to the highlights of this year's Leisure Industry Week, which takes place in Birmingham later this month

The 12 per cent market penetration figure gets bandied about, but how accurate is it? What figure could the sector reach and what does it have to do to achieve this?

As indoor cycling booms, Levze Kerey asks the experts for tips on how to capitalise on this trend

Even before we look to new audiences, there's so much more we can do to attract people who have already bought into exercise, says Kate Cracknell

Setting goals with members based on an understanding of their underlying motivations – their superordinate goals – is a vital to ensuring adherence, says Dr Paul Bedford

Kath Hudson takes a look at the growing technological options available for tracking members' physical activity both in and out of the health club environment

The MD of Reebok Sports Club London talks Kate Cracknell through the major redevelopment project that's seen a “total transformation” of the offering

Whether you're looking for weight loss, detox or disease prevention, juicing claims to have the answers. Kate Cracknell reports

Today's multi-faceted spas have important lessons to teach health clubs about the customer experience, says Liz Holmes

Health and fitness operators must recognise and embrace the diverse 'tribes' that exist among their member base, says Kate Cracknell

Having dedicated staff is key for new member journeys, says Jack Bishop of Synergy Health and Fitness

Jay Williams examines the science behind telomeres – indicators for cellular ageing – and what it could mean for spas and health clubs

Ignore absent members at your peril, and use your ex-member database as a feedback resource and prospect list, says Guy Griffiths

The founder and CEO of GoodLife Fitness talks to Kate Cracknell about putting an ethos of caring at the heart of his Canadian club empire

Toxteth Fire Fit Hub in Liverpool is a new, £5.2m, dual-use community facility enabling firefighters to get fit for duty, while also helping to inspire youngsters in an area of social deprivation to be more active. Lauren Applegarth reports

Vibration training can greatly benefit MS sufferers, according to a Borders Sport & Leisure pilot study