New research shows many members are disenchanted with their clubs. It’s time to start talking, says Kate Cracknell

Are you aware of the mental health issues that can affect your members?

New Zealand consistently beats the UK in Net Promotor Scores – a measure of customer satisfaction. Mike Hill reports

We delve into the science behind EMS (electronic muscle stimulation) training

Measuring over 40 different performance parameters with a high degree of accuracy, Wattbike has proved to be a powerful testing and fitness tool for top athletes and regular gym-goers alike

AXA PPP’s Matthew Ward discusses the insurance giant’s new strategy that involves encouraging its customers to exercise

BOOM Cycle’s Bangs and a Bun talks about motivating people and putting the focus on mindfulness

A look ahead to the highlights of this cross-sector event, which focuses on the huge challenge of tackling inactivity

IHRSA’s vice president of health promotion and health policy provides an insight into this charitable venture

We talk to Joanne Mathews of Ten Health and Fitness about her journey from startup to successful boutique brand

Technogym’s new Skillrow is changing the indoor rowing workout and creating a new type of group class

McFIT’s management team talks about its new premium chain, a corporate fitness offering and a new virtual club model

Tom Walker reports on the array of virtual exercise apps that are taking fitness beyond the four walls of the gym

Exercise during pregnancy may protect children from disease later in life, according to a recent study from the US

Sports psychologist Dr Paul McCarthy on the importance of understanding our thoughts and emotions when exercising

Passionate and committed employees have a direct impact on your bottom line. So how can operators best drive engagement levels across their team?

A new breed of boutique studio is showing how meditation and mindfulness can be packaged in a way that engages today’s consumer, says Kate Cracknell

Xercise4Less topped the social media charts in a recent industry survey. Its social media guru Joe Hall shares his tips

The founder of Too Fat to Run tells how her personal blog turned into a business with 40,000 followers

The CEO of Australia’s new fitness giant tells Kate Cracknell about plans to make Fitness First Australia a 24/7 operation

Executive director Steven Ward outlines ukactive’s focus for the next few years

Tech has sparked a relationship revolution, says IHRSA 2017 speaker Seth Mattison

The International Association for Sports and Leisure Facilities (IAKS) has planned an “unprecedented sharing of expertise, insight and discussion” on the design, development and operation of leisure centres and swimming pools this week.

A selection of innovative projects from independent operators

Record, respond, resolve – key stages in a customer feedback system. Leisure-net’s Mike Hill explains why opening up avenues for customer feedback is a great opportunity, not risky business

To stem the tide of the growing obesity epidemic, the sector must raise more informed awareness and better connect this complex health issue with the personal realities of individuals’ lives. Louise Park

Imke Schuller of the Futures Company look at how the industry can better connect with Millennials

Innovations are growing the fitness industry, but more needs to be done to achieve future success. David Minton summarises findings from The Leisure Database Company’s (TLDC) State of the Fitness Industry Report

We speak to Instructability’s Hilary Farmiloe about ensuring disabled people are represented in the fitness workforce

The former COO of The Gym Group believes there are interesting opportunities ahead for the sector – if it gets things right