The MD of Active Insight says the sector can use data to deliver more powerful member experiences and outcomes

Coaching workshops from Keith Smith and Adam Daniel have been designed to empower your team and transform your service

The entrepreneurial founder of Move Technologies Group talks about creating MoveGB and the tech-based health-focused ventures that have followed

Leading software company Fitronics has launched an all-new website featuring its leading sports and fitness technology brands; The Retention People (TRP), CoursePro (CAP2) and Strive.

Fitronics’ new member journey software is supporting the University of Oxford in improving its services for users

Fitronics’ brand The Retention People (TRP) has launched a new, improved version of its automated member journey software Digital; which now sits alongside their industry-leading member feedback software Insight, allowing the two modules to be used more effectively together.

Member engagement software provider The Retention People (TRP) has unveiled the winners of its annual 2020 Member Experience Awards (MEA).

While leisure operators can generate interest and build an audience fairly easily, the challenge is converting an audience into a paying, engaged community – and keeping them there.

We take a closer look at the current group exercise landscape, uncovering what’s likely to trend in the year ahead

Gym buddy apps are helping people find their perfect workout partner, so they’re more likely to stick with their routine

Is it worth encouraging your members to visit their health club more frequently? Dr Melvyn Hillsdon does the sums based on the latest data and findings from the TRP 10,000 survey

Is it worth trying to get your members to visit more frequently? Dr Melvyn Hillsdon considers the likely impact on retention rates based on the TRP 10,000 survey

MoveGB’s innovative membership model is a risk-free and lucrative proposition for operators, says MD Justin Mendleton

Does personal activity tracking impact on retention of gym membership? Dr Melvyn Hillsdon presents his latest research findings

Does personal training increase member retention? Dr Melvyn Hillsdon offers insight and analysis based on his ongoing research

What do your members experience in your club, and how does this impact retention? Dr Melvyn Hillsdon reports

Targeting older members and focusing on social interaction are among Dr Melvyn Hillsdon’s top five tips for boosting retention in 2015

Does interaction with fitness staff impact on member progress, and does this have an effect on retention? Melvyn Hillsdon reports

Which elements of the member journey are most linked to retention levels? Dr Melvyn Hillsdon outlines the findings of the TRP 10,000 report

Lose weight, tone up, get fit? Is this what your members really want from a club, and how does it affect retention? Melvyn Hillsdon reports

Group exercisers versus gym-only exercisers. Who does what, and does this predict retention levels? Dr Melvyn Hillsdon reports

Whether it's payroll support, scheduling or task allocation, Sean James says today's CRM systems can play a key role in staff management

Abigail Harris takes a look at the latest software designed to help members feel a sense of belonging to their gym 'community'

Are gyms currently maximising the revenue and retention potential of group exercise, asks Kate Cracknell