Fifteen years after penning The Experience Economy, Pine and Gilmore are still inspiring businesses to create original and memorable customer experiences

Kate Cracknell and Magali Robathan report on the emergence of the pop-up leisure experience, and what opportunities this trend might present to the fitness industry

The founder of The Second Half Centre in London tells Kate Cracknell about her unique approach to successful ageing

The co-owner and director of Dutch health club operator and construction company Pellikaan talks to Kate Cracknell about integrating fitness and medical offerings

Bill McBride considers how clubs can best communicate their USPs, plus a preview of next month's IHRSA Annual Convention

Fitness operators must investigate new revenue channels to grow in 2013, says Mintel's Michael Oliver