members news & features
Staying in touch with lapsed members can reboot engagement and ultimately participation, but how can operators navigate the hurdles of GDPR?
HCM issue 9 2023
A new breed of health clubs is emerging with joining rules that include invitation-only and referral, with some requiring medical and training assessments, as Kath Hudson discovers
HCM issue 8 2023
The Wigan Deal has saved £170m and enabled facilities to stay open by deepening engagement with the health service and the communities it serves
HCM issue 8 2023
A new Quest mystery shopping initiative reveals how operators could do better when handling communications with hard-to-reach groups
HCM issue 9 2023
The MD of Benefit Systems tells Kate Cracknell how the company gives access to 5k facilities through its MultiSport card
HCM issue 8 2023
Members of Crunch Fitness gyms can now enter their club using the Amazon One palm
recognition service.
news •
09 Sep 2023
A new fitness franchise launches its first location tomorrow in Irving-Las Colinas, Texas (9 September 2023),
looking to establish itself as "the world’s smartest fitness studio".
news •
08 Sep 2023
The pioneering fitness entrepreneur tells us how he’s injecting science and style into his latest venture in New York City
HCM issue 7 2023
Recovery is hitting the mainstream and with an increasing number of percussive and vibration therapies on offer, Steph Eaves checks out the options
HCM issue 8 2023
PSLT is working with Rise Fitness to deliver the kit for the roll-out of its new gym chain
HCM issue 7 2023
New research from HCM and Active Insight has established the reasons people join health clubs and don’t attend and the majority are good news, says Liz Terry
HCM issue 7 2023
The MD of Warehouse Gyms in Dubai tells Liz Terry about growing the business and the power of independents
HCM issue 8 2023
Xplor Gym’s open software is empowering fitness clubs to unlock new opportunities for growth, says James Barter
HCM issue 7 2023
Why pay for a membership and not use it? A joint investigation by HCM and Active Insights explores a question that has never been answered, as Julie Allen reports
HCM issue 7 2023
The largest generation, Gen Z is often dubbed ‘generation active’. Les Mills research has established the potential to engage this cohort, as Jak Phillips explains
HCM issue 7 2023
The president and co-founder of Self Esteem Brands tells Kate Cracknell the company is aiming to get to 10,000 locations in the next five years
HCM issue 7 2023
How can operators tap into growing and more diverse Pilates market segments by changing the way they connect with people?
HCM issue 7 2023
As leisure provider GLL celebrates its 30th year of operations, its CEO and founder share their five-year vision
HCM issue 7 2023
The market for health and fitness franchises has been growing strongly for the last 20 years, to the point where it's now a substantial part of the sector, drawing in substantial investment and scaling rapidly. Kath Hudson looks at how centralised systems and a mature business model underpin success.
HCM Handbook 2023
Who knew that when you call yourself an idiot for making a small mistake that it impacts the health of your heart? ACE gives a run down on research which shows the surprising link between self compassion and cardiovascular health.
HCM Handbook 2023
With such a tough economic climate, it’s tempting to pass some of the costs on to members. Some operators are already doing so. But will the beleagured consumer stand it? Julie Allen passes on some interesting insights from Leisure-net’s pricing report.
HCM Handbook 2023
A stellar line up of industry thought leaders give their views on what might be coming down the tracks in the next 18 months and where to find the chinks of light in the current stormy landscape. Contributors include Liz Clarke, Huw Edwards, Tara Dillon and Martin Franklin.
HCM Handbook 2023
In these trying times, taking the ostrich approach and hoping things will get better is not going to cut it. Emma Barry, author of Building a Badass Boutique, says it’s time to tool up and gives some pointers on how.
HCM Handbook 2023
David Minton reports on how to make the industry welcoming to the trans community, and talks to Ryan Lanji who has created a burgeoning scene in London which grew out of lockdown sessions.
HCM Handbook 2023
Snap Fitness has unlocked the secrets of community-building using Myzone to increase attendance and earn member loyalty
HCM issue 6 2023
Could health assessments be the ultimate retention solution, asks Steph Eaves
HCM issue 6 2023
Kate Cracknell talks to the serial fitness entrepreneurs behind the new Forest House concept and other innovative health and fitness brands
HCM issue 6 2023
Despite challenging market conditions, people in Europe are flooding back to their health clubs, says Karsten Hollasch from Deloitte Germany
HCM issue 6 2023
Steph Eaves checks out the latest indoor cycling innovations designed to keep people pedalling
HCM issue 6 2023
As the sector in the UK welcomes more members and sees record market value, Leisure DB’s David Minton explains The State of the UK Fitness Industry Report 2023
HCM issue 6 2023
Technogym offers a complete ecosystem of connected smart equipment, digital services, on-demand training experiences and ...
Mindbody is a true all-in-one software platform, providing first-rate service for your clients and the ...