In the second of his three-part series on retention and the member journey, Guy Griffiths looks at the ongoing health club member

St George's Park not only caters for elite footballers but also the public, with a range of performance packages

Operators increasingly need to demonstrate social value. Julie Cramer reports on the progress being made

As today's consumers start to take control of their own health, Louise Kennedy considers how this will shape the future fitness industry

Pressure on sales thanks to a weak economy, and an over-emphasis on social media, are detracting from real retention efforts, says Guy Griffiths

CEO David Stalker outlines the key changes to public health commissioning which came into force this month, and what these mean for health and wellbeing providers

The latest heart rate monitors are increasingly user-friendly – so how can operators best use the data they produce to improve motivation levels among members?

What happens if some members' genetic make-up means they won't get results from their workouts? Kristoph Thompson reports