To improve retention, operators need to become much more surgical in their analysis of why members are leaving, says Kate Cracknell

An interview with futurologist Magnus Lindkvist ahead of his speech at the IHRSA European Congress in Madrid next month

The MD of budget fitness operator Xercise4Less talks to Kate Cracknell about the company's brand new partnership with UK supermarket chain Tesco

Abigail Harris visits easyGym's new flagship site in London, and talks to its CEO about future plans for the premium low-cost model

Today's multi-faceted spas have important lessons to teach health clubs about the customer experience, says Liz Holmes

The 12 per cent market penetration figure gets bandied about, but how accurate is it? What figure could the sector reach and what does it have to do to achieve this?

Even before we look to new audiences, there's so much more we can do to attract people who have already bought into exercise, says Kate Cracknell

The MD of Reebok Sports Club London talks Kate Cracknell through the major redevelopment project that's seen a “total transformation” of the offering

Are you charging the correct price for your club? How do you know when is the right time to put prices up, and how much should they increase by? We ask our panel

Ignore absent members at your peril, and use your ex-member database as a feedback resource and prospect list, says Guy Griffiths

Health and fitness operators must recognise and embrace the diverse 'tribes' that exist among their member base, says Kate Cracknell

The founder and CEO of GoodLife Fitness talks to Kate Cracknell about putting an ethos of caring at the heart of his Canadian club empire

In the second of his three-part series on retention and the member journey, Guy Griffiths looks at the ongoing health club member

CEO David Stalker reports on a recent focus group examining children's activity and school sport

Toxteth Fire Fit Hub in Liverpool is a new, £5.2m, dual-use community facility enabling firefighters to get fit for duty, while also helping to inspire youngsters in an area of social deprivation to be more active. Lauren Applegarth reports

With online businesses and out-of-club fitness on the rise, how can facility-based operators respond? We ask our panel of experts

In part one of a new retention series, Guy Griffiths looks at the importance of the new member journey

The founder of The Second Half Centre in London tells Kate Cracknell about her unique approach to successful ageing

Operators increasingly need to demonstrate social value. Julie Cramer reports on the progress being made

Cloud-based spa software company SpaBooker has secured an investment of US$27.5million (£17.9m; E21m) in series B financing in a deal led by Bain Capital Ventures.
The company will use the funding to continue to refine and develop its software, which gets five new releases a year, with a focus on the continued development of revenue-driving marketing tools.

The co-owner and director of Dutch health club operator and construction company Pellikaan talks to Kate Cracknell about integrating fitness and medical offerings

'Reserve your seat' technology and a focus on excellent instruction, we pay a visit to Cyclebeat, London's latest microgym

Are gyms currently maximising the revenue and retention potential of group exercise, asks Kate Cracknell

Abigail Harris takes a look at the latest software designed to help members feel a sense of belonging to their gym 'community'

For years it's been possible to book hotels and trains via smartphones, but not fitness classes. Kath Hudson examines how technology is enabling clubs to finally catch up

Virtual classes are coming of age, bringing a new lease of life to group exercise studios. We report on this growing trend

A new report into outdoor fitness found that 100 per cent of respondents were planning outdoor classes for 2013. We take a closer look at some of those plans

Management company Leisure Connection is to make its gym and leisure facilities available through online gym booking service payasUgym.com.

The fitness industry is struggling to collect robust retention data, says Dr Paul Bedford

Rachel Davies talks about being a Nuffield Health mentor