An in-depth study of health club retention in North America identifies the factors that spell the difference between winning and losing

A leading US massage spa chain is aiming to start a revolution in the UK massage industry

Executive director of ukactive, Steven Ward, presents a sneak preview of the Flame survey findings, which will form part of the inaugural Consumer Insight report due this September

Behind every seamless customer experience lies a raft of back-of-house admin tasks that are no less essential to business success – and Gladstone can help

The health club of the future will have to be more flexible and adaptable, says Imke Schuller of The Futures Company

The activity sector has to act now to embed the Active Every Day message in the public psyche, making it as potent a health mantra as Five a Day, says Kate Cracknell

Extreme fitness challenges such as Tough Mudder have really captured the imagination of the public. So how can health club operators benefit from the trend?

Steven Ward and Tanni Grey-Thomspon, executive director and chair of ukactive, are challenging the activity sector to strive for greater things. Kate Cracknell reports

Jak Phillips visits Olympian Daley Thompson’s new gym in Putney to see how he’s putting the fun and old-school values back into fitness

Touchstone Partners’ Tim Baker looks at the journey to becoming – and staying – a health club member

Early adopter operators of virtual classes have used the technology to maximise use of their studios. Is it time for your club to go virtual?

Operators with limited space can still create viable thermal areas that generate a healthy revenue

ukactive chair Baroness Tanni-Grey Thompson on the move towards a new workforce development structure for the activity sector

Kristen Walsh looks forward to the IHRSA European Congress being held in Marseille, France, in October

Kate Cracknell speaks to the team responsible for the turnaround and future growth of the Total Fitness health club chain

Michelle Segar PhD explores how health clubs can retain members by helping them find joy in exercise, both inside and outside the gym

Competitive advantage through data was one of the topics on the agenda at the European Leaders Forum, reports ukactive’s Steven Ward

The European fitness market continues its strong growth, according to the latest EuropeActive/Deloitte market report for 2015

The IHRSA Global 25 presents details of the leading 25 health club operators around the world

Les Mills licensed facilities have 500 more members per club than the global average, says new research

The ability to buy online is key for consumers – so how should membership sales be managed in this context?

Ray Algar reports on the rise of the small but perfectly formed boutique fitness operations, and considers the factors behind their success

The easier it is to pay, the more we spend. So how is technology like online wallets and SMS payments impacting the fitness industry?

ClassPass targets those who want to cherry pick the classes they attend. Co-founder Payal Kadakia talks about its swift rise to success and expansion beyond New York

The future of retention is not about reacting to lost members, but about creating proactive customer care. Dr Paul Bedford reports

How can member feedback be gathered and used by the fitness industry to refine its offering? Jon Nasta reports

The CORE by Premier software solution meets the growing needs of your health and fitness business

Executive director Steven Ward outlines ukactive’s latest area of focus: childhood inactivity

There’s more to data than just gathering information – an operator also needs to be able to access and analyse its findings

Is the spread of new and exciting fitness technology set to push personal trainers out of a job?