CoursePro powered by Fitronics has announced 1 million active members across various sports including swimming, gymnastics, tennis and golf. This historic milestone represents a diverse range of individuals, spanning from ages 1 to 80, actively engaged in various sports programmes.

This milestone comes at a crucial time as the UK government has set ambitious targets for increasing youth participation in sports. With the government aiming to achieve one million more active children by 2030 compared to 2021-22, collaborative efforts across the sector are deemed essential for success.

CoursePro benefits operators by saving hours on admin and paperwork through its digital platform, keeping track of learner skills and activities and offering an end-to-end system allowing for bookings and payments 24/7.

As well as housing a database of all learners so that coaches can schedule lessons, mark assessments and provide visibility to parents of their child’s progress, CoursePro also seamlessly integrates with Leisure Management Systems (LMS) to enhance efficiency and data management.

With customers across the UK, Dubai and South Africa ranging from leisure trusts, councils, private independent clubs, gyms, hotels and education providers such as universities - CoursePro enables numerous digital touch points for members through its home portal function and various contact trigger communications.

Of the 1 million active members, 73% are managed through CoursePro’s HomePortal (traditionally managed in centres) which shows how the industry has transitioned to online management systems over recent years.

“CoursePro has truly transformed our organisation over the past four years. It's been an invaluable asset, saving us countless hours of administrative work and providing an incredibly user-friendly platform. Our learners have benefited immensely, experiencing enhanced live performance and enjoying the great level of detail CoursePro offers. Personally, I don't have a single favourite feature because the entire platform is exceptionally easy to use. Without hesitation, I would recommend CoursePro to any leisure business looking to streamline their operations and elevate their learning experience. It's a resounding YES from us.” Mark Thorne, Club Director - Acro-Gymnastics

Looking ahead, CoursePro plans to develop the software further with the following updates;

Automated waiting lists - saving on admin and optimising class attendance and revenue by allowing customers to join a class waiting list virtually, whilst offering the next available space to those at the front of the queue.

Comms Portal - elevating communications with integrated email and SMS capabilities seamlessly through CoursePro, ensuring customers stay informed about class updates, cancellations and more!

“CoursePro has revolutionised the swim management process for our leadership teams by making the process as seamless and efficient as possible. CoursePro has been a great support tool for managing our programmes, overall performance analysis and has also enabled remote management of programmes across both our Swimming and Tennis provisions” - Donna Collins, Head of Family Experience, Virgin Active.

CoursePro’s sole focus is on improving the delivery of sports courses globally and is trusted by Virgin Active, GLL, Parkwood Leisure, Serco, Abbeydale Tennis Club, Basingstoke Gymnastics, Derby City Council, University of Bristol and more.

For more information on CoursePro click here

Virgin Active has been partnered with CoursePro since 2016 when they initially rolled out the software across their UK estate to support with the management of swim and tennis programmes.

CoursePro enables numerous digital touch points with members through its home portal function and various contact trigger communications. In addition, CoursePro’s reporting functionality provides valuable insight into the key performance indicators across Virgin Active’s swim and tennis programmes, allowing them to monitor the data provided and act on trends to improve the customer experience.

Following the successful implementation of CoursePro across the UK, Virgin Active has now begun the launch in South Africa with a plan for an additional 108 clubs to be utilising CoursePro by the end of 2024.

“CoursePro has revolutionised the swim management process for our leadership teams by making the process as seamless and efficient as possible. CoursePro has been a great support tool for managing our programmes, overall performance analysis and has also enabled remote management of programmes across both our Swimming and Tennis provisions," says Donna Collins, Head of Family Experience, Virgin Active.

CoursePro benefits team members by reducing the amount of manual admin that they complete on a day-to-day basis via the seamless functions in its ‘control centre’. In addition, CoursePro has a ‘coach portal’ which allows instructors to view their class schedules for the day, mark their participants' attendance and track their progression.

Donna continues: “For members, having the ability to view and track their own attendance and progression through the ‘home portal’ function is a game changer. Coaches can change the members’ session dates and times, as well as adjust levels once their participant has progressed through their current level. This provides valuable self-serving functionality for our members.

"The ‘contact trigger’ function also offers a valuable touch point for our members as it provides constant communication at each important step along their journey."

More information on CoursePro here

More information on Virgin Active here

Fitronics is delighted to announce its newest partner to the Consult brand; Keith Smith.

A distinguished industry expert with more than two decades of experience, Keith's introduction promises to infuse renewed energy and innovation into training and coaching within leisure facilities.

Keith is a highly accomplished Trainer and Tutor who has consistently excelled in delivering qualifications, assessments, and maintaining quality standards since 1997. His expertise extends to developing and conducting Continuing Professional Development (CPD) workshops for various operators and equipment manufacturers. Keith is also a sought-after speaker, having presented at industry events worldwide.

An advocate for enhancing the exercise experience, Keith is a trusted collaborator with educational institutions and industry stakeholders.

With contributions to organisations like Life Fitness, Hammer Strength, David Lloyd Clubs, Simply Gyms, and more, he has also presented at industry conventions in the UK, China, Middle East, USA, Italy, India, and Latvia, solidifying his position as a global authority in the fitness industry.

One-Day Training Session: 'Interaction Training Workshop'

Consult, powered by Fitronics, has partnered with Keith Smith to offer this one-day training on 'Interaction' This comprehensive workshop is designed to equip leisure professionals with the knowledge, skills, and confidence to enhance interactions within leisure facilities.

Last year's research conducted by Fitronics highlighted the importance of creating a sense of belonging within facilities to retain and attract customers. The 'Interaction Training Workshop' directly addresses this critical need.

By the end of the workshop, participants will be able to:

• Understand the importance of building confidence and competence in members.

• Recognise the significance of creating a sense of belonging among members.

• Practice strategies for building confidence and competence in members on the gym floor.

• Implement approaches to foster a sense of belonging among members.

Mark Jones, Head of Customer Experience, Fitronics says “In an industry where member experience and interaction play pivotal roles, Keith Smith's expertise and passion promise to make a significant impact. Leisure professionals eager to enhance their member experience are encouraged to seize this unique opportunity.”

For a chance to learn from a true industry luminary and transform your approach to member interaction and engagement contact us via [email protected].

Fitronics MD, Daniel Haywood, is cycling from Lands End to John O’Groats to raise money for Bath Mind in April 2023.

Established leaders in their respective segments of the sport and fitness technology market, the Fitronics family of brands operate from the beautiful city of Bath, where their highly skilled team produce, maintain, and support high-quality, high-performance software used by thousands of successful fitness and sporting facilities across the globe.

Bath Mind is a local and independently run mental health charity which supports the mental health and wellbeing of people across Bath & North East Somerset. Established in 1998 by a group of local people, while the charity is affiliated to the national Mind charity, they run entirely independently and receive no direct funding from Mind. Instead, Bath Mind relies heavily on local fundraising to help support people in need throughout our community.

Daniel Haywood, MD Fitronics says “Our team selected Bath Mind because of their fantastic work and the programmes they run. Minimising stress through modern software development is paramount at Fitronics family of brands and whether it’s a customer, partner or colleague, the most important part of our business is people. It is this shared and aligned value that made Bath Mind the clear choice for our charity of the year in 2023.”

Bath Mind aims to promote and nurture the mental health of local residents through the provision of information, activities, advice and support. Services include a crisis telephone support line, mental health support in local A&E departments, community services, counselling, wellbeing groups, supported living and mental health training in the workplace and educational establishments.

Hannah Roper, Director of Business Development at Bath Mind says “We are thrilled to be chosen as Fitroinics charity of the year. As a local independent charity, local support means a great deal and during these challenging times, this support will be vital to ensure we can continue to provide our essential mental health services to the B&NES community. We very much look forward to working with the Fitronics team throughout the year to not only raise funds but raise awareness too.”

Bath Mind is part of a network of 110 local Mind charities in England and Wales.

You can make a donation to Bath Mind and support Daniel in his quest to cycle 1189 miles from Lands End to John O’Groats here

Leading software company Fitronics has launched an all-new website featuring its leading sports and fitness technology brands; The Retention People (TRP), CoursePro (CAP2) and Strive.

The new website will house all Fitronics brands and its products, making it easier for customers to find solutions for optimising their operations and create more visibility of services offered in areas they may not have previously had experience with.

Fitronics – part of the Jonas Group – is renowned for its products and services across gyms, health clubs and sports centres across the UK.

Fitnroics connects health club operators across the nation with TRP’s sophisticated technology that helps them to analyse feedback and provide clear direction to employees, helping to identify which customers to focus on and address lower staffing levels to improve acquisition, retention and brand recognition.

Meanwhile, Fitrnoics also provides access for sports and leisure centres to work with CoursePro to manage their lessons and courses, automate processes and minimise administration, as well as enhance their customer journey while reducing operational costs.

The latest addition to the Fitronics family of brands is Strive – a digital portal that helps National Governing Bodies to control their syllabus, improve digital content and create consistent delivery of their ‘learn to’ programmes in an engaging way.

Daniel Haywood, managing director of Fitronics says: “We’re delighted to be able to bring all of our industry-leading brands together under one roof to allow our customers greater choice and flexibility when it comes to their software selection process.”

For more information, visit Fitronics’ official website.