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The Retention People (TRP) and CoursePro | Fitronics| @FitTechGlobal
Les Mills
Les Mills
Les Mills

Silver COMPANY PROFILE

Fitronics (CoursePro and TRP)

CoursePro
The TRP Software Suite
What we can do for you
Fitronics is the company behind The Retention People (TRP) and CoursePro.

CoursePro is a comprehensive, end-to-end sports course management system.

TRP’s software is designed to help gyms, leisure centres, and health and fitness clubs improve retention by improving their member experience.

The Fitronics team is sport, health, and fitness through-and-through; with many of our staff boasting a background in facility operations. This means we truly understand our customers' needs and challenges and can work closely with them to become an invaluable extension of their team.

Key products and services

CoursePro:
CoursePro is a comprehensive, end-to-end sports course management system used by everyone from small independent swim schools through to large leisure trusts and national operators. CoursePro’s goals are simple, to save you time spent on course admin and improve your customer experience. CoursePro’s key features include TeacherPortal, which allows those running your sessions to mark registers and do pupil assessments in-class, and HomePortal, which allows parents to track their child’s progress and pay their fees.

TRP Insight:
Insight is a Net Promoter Score® based member feedback tool built specifically for health and fitness clubs. The user-friendly system allows you to tap into invaluable member feedback at-scale and easily identify trends in responses to make informed business decisions.

TRP Digital:
Digital allows you to quickly and easily build rule-based, automated email and SMS journeys using member information from your member management system such as membership type, age group, and gender to keep your members engaged when they are away from your facility with content that is tailored to them. Using our exclusive risk-of-dropout algorithm, you can even set up Digital to automatically reach out to members when they become ‘high-risk’ to re-engage them.

TRP Interact:
Interact is where it all began for Fitronics, back in 2002! Our research showed then, and continues to show now, that members who are spoken to when they visit have better retention rates. Simple. Interact gives you a systematic way of managing your staff’s gym-floor interactions with members and measuring their effectiveness in terms of retention. Interact’s ‘Signpost’ functionality allows you to target specific member groups for conversation based on their risk-of-dropout, membership type, join date etc.
Fitronics (CoursePro and TRP) video gallery:
Plans for the next 12 months
In the short-term our focus is helping our customers across the UK to reopen their doors as the latest lockdown restrictions are lifted.

Looking further into the year; we will continue to enhance and improve our offerings to make them more and more valuable to our customers. This will include a revamp of TRP’s Digital and Interact software, significant enhancements to CoursePro’s HomePortal and online joining modules, new integrations with online fitness platforms, working with governing bodies to support youth athlete development, and an exciting new industry research study with Dr Melvyn Hillsdon.
Key personnel
Daniel Haywood, Managing Director
Marc Jones, Head of Commercial
Eddy Graham, Sales Account Manager
Rob Howes, Sales Account Manager
Tom Doodson, Sales Account Manager
Mark Lewis, Senior Customer Engagement Coach
Julie Allen, Customer Engagement Coach
Key customers
Fitronics works with over 300 companies globally representing 1,200 facilities; from small, independent swim schools using our CoursePro software to manage their courses to large leisure trusts and national gym chains using our TRP software to manage their member experience.
Testimonial
“Your willingness to work with us through the pandemic meant and continues to mean a lot to us. The product continues to provide us with valuable input and actionable knowledge. It's essential.”
– Ken Brown, Owner, Fitness Incentive
Fitronics (CoursePro and TRP)
Tel: 03301280971
Address: House of Fitronics, 4 & 5 Palace Yard Mews, Bath, Somerset, BA1 2NH, United Kingdom
Daniel Haywood, Managing Director
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The UK has spent most of the year in lockdown but finally, clubs are beginning to see their fitness communities open back up, with indoor group exercise not far behind.
Featured supplier: Gympass platform expands to offer customers access to over 2,600 UK facilities
One of the world’s largest corporate wellbeing platforms Gympass has gained a new partner every month since the start of 2021, taking its total to more than 2,600 bricks and mortar UK gym facilities.
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Silver COMPANY PROFILE

Fitronics (CoursePro and TRP)

CoursePro
The TRP Software Suite
What we can do for you
Fitronics is the company behind The Retention People (TRP) and CoursePro.

CoursePro is a comprehensive, end-to-end sports course management system.

TRP’s software is designed to help gyms, leisure centres, and health and fitness clubs improve retention by improving their member experience.

The Fitronics team is sport, health, and fitness through-and-through; with many of our staff boasting a background in facility operations. This means we truly understand our customers' needs and challenges and can work closely with them to become an invaluable extension of their team.

Key products and services

CoursePro:
CoursePro is a comprehensive, end-to-end sports course management system used by everyone from small independent swim schools through to large leisure trusts and national operators. CoursePro’s goals are simple, to save you time spent on course admin and improve your customer experience. CoursePro’s key features include TeacherPortal, which allows those running your sessions to mark registers and do pupil assessments in-class, and HomePortal, which allows parents to track their child’s progress and pay their fees.

TRP Insight:
Insight is a Net Promoter Score® based member feedback tool built specifically for health and fitness clubs. The user-friendly system allows you to tap into invaluable member feedback at-scale and easily identify trends in responses to make informed business decisions.

TRP Digital:
Digital allows you to quickly and easily build rule-based, automated email and SMS journeys using member information from your member management system such as membership type, age group, and gender to keep your members engaged when they are away from your facility with content that is tailored to them. Using our exclusive risk-of-dropout algorithm, you can even set up Digital to automatically reach out to members when they become ‘high-risk’ to re-engage them.

TRP Interact:
Interact is where it all began for Fitronics, back in 2002! Our research showed then, and continues to show now, that members who are spoken to when they visit have better retention rates. Simple. Interact gives you a systematic way of managing your staff’s gym-floor interactions with members and measuring their effectiveness in terms of retention. Interact’s ‘Signpost’ functionality allows you to target specific member groups for conversation based on their risk-of-dropout, membership type, join date etc.
Fitronics (CoursePro and TRP) video gallery:
Plans for the next 12 months
In the short-term our focus is helping our customers across the UK to reopen their doors as the latest lockdown restrictions are lifted.

Looking further into the year; we will continue to enhance and improve our offerings to make them more and more valuable to our customers. This will include a revamp of TRP’s Digital and Interact software, significant enhancements to CoursePro’s HomePortal and online joining modules, new integrations with online fitness platforms, working with governing bodies to support youth athlete development, and an exciting new industry research study with Dr Melvyn Hillsdon.
Key personnel
Daniel Haywood, Managing Director
Marc Jones, Head of Commercial
Eddy Graham, Sales Account Manager
Rob Howes, Sales Account Manager
Tom Doodson, Sales Account Manager
Mark Lewis, Senior Customer Engagement Coach
Julie Allen, Customer Engagement Coach
Key customers
Fitronics works with over 300 companies globally representing 1,200 facilities; from small, independent swim schools using our CoursePro software to manage their courses to large leisure trusts and national gym chains using our TRP software to manage their member experience.
Testimonial
“Your willingness to work with us through the pandemic meant and continues to mean a lot to us. The product continues to provide us with valuable input and actionable knowledge. It's essential.”
– Ken Brown, Owner, Fitness Incentive
Fitronics (CoursePro and TRP)
Tel: 03301280971
Address: House of Fitronics, 4 & 5 Palace Yard Mews, Bath, Somerset, BA1 2NH, United Kingdom
Daniel Haywood, Managing Director
Featured supplier: Integrated workout solutions will underpin gyms' recovery, says Les Mills’ Martin Franklin
The UK has spent most of the year in lockdown but finally, clubs are beginning to see their fitness communities open back up, with indoor group exercise not far behind.
Featured supplier: Gympass platform expands to offer customers access to over 2,600 UK facilities
One of the world’s largest corporate wellbeing platforms Gympass has gained a new partner every month since the start of 2021, taking its total to more than 2,600 bricks and mortar UK gym facilities.
Company profile: Technogym
Founded in 1983, Technogym is a world-leading international supplier of technology and design-driven products and ...
Company profile: Orbit4
Orbit4 is the umbrella brand for FitnessCompared, FitnessFinance, WeServiceGymEquipment and WeBuyGymEquipment....
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Personalised workouts delivered. Read more
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Wearable technology solutions
MyZone: Wearable technology solutions
Fitness equipment
Technogym: Fitness equipment
Flooring
Total Vibration Solutions / TVS Sports Surfaces: Flooring
Exercise equipment
Matrix Fitness: Exercise equipment
Spa software
ResortSuite: Spa software
Les Mills
Les Mills